Address: 3201 W Indian School Rd, Phoenix, AZ 85017
Phone: (602) 265-3147
Menu: View Online
What Time Does Krispy Kreme Open?
Saturday,: 5:30AM to 9PM
Sunday,: 5:30AM to 9PM
Monday,: 5:30AM to 9PM
Tuesday,: 5:30AM to 9PM
Wednesday,: 5:30AM to 9PM
Thursday,: 5:30AM to 9PM
Friday,: 5:30AM to 9PM
Krispy Kreme Reviews
Very displeases with this location. I called in earlier to confirm about their special that is going on as it states on the website Friday, Saturday and Sunday that if you purchase two dozen donuts it would total $14. This is the Memorial Day special they have plastered on the front page of their website yet I spoke with a manager who wouldn’t help me and said I had to have a coupon…. It tells me to order now on the website to receive this deal why would I need a coupon? She was completely unhelpful and said she wouldn’t honor the special if I went there without a coupon and I was planning to buy these donuts for my birthday tomorrow. I will post a photo of where it states on their website this deal going on.
Couldn’t agree more with the rest of the recent reviews. This place is hit or miss in operating hours and food/beverage items. I showed up on a Saturday at 9am and they did not have ANY pumpkin donuts, nor did they know when they have them. However, they are clearly advertising that they have them. The drive thru teller kiosk wasn’t working and there were several hand written notes posted on it. One asked the customer to pull forward and place their order at the window, another stating that they only accept card payment, and another note stating that they are not making and drinks (only bottled were available). At this point, they just need to close up shop permanently.
I normally don’t complain about food, but when something is really bad, I will. Donut filling was about a nickel size only in one end. What is this about? I have never seen this. A filled donut should be filled! Also, had a very old oil flavor to them. I have only seen this at this location. Coworkers commented on this as well.
The ‘Hot Now’ sign was glowing. However, when I go to the window, staff told me that the donuts were not hot. The sign was on to signify that they were open. (I’ll take a dozen of the glazed)
This place is a gamble. Krispy Kreme used to be a treat. What happened? I couldn’t even figure out what I was eating.
This location doesn’t adhere to a schedule. It’s hit or miss if they will be open or not irregardless of the hours of operation. This location often stops taking orders well before the posted closing time and regularly doesn’t open until the staff feel like opening. On Saturday 7/30/22 the staff decided not to open until 8 am. If you happen to catch them when they are choosing to conduct business they also frequently run out of products. I predict this location won’t be in business very much longer. The owner needs to check the cameras and see why they are going broke
I have been wanting to try the iced latte, but they had written signs stating that they didn’t have iced or hot lattes so I tried the glazed iced coffee instead. It was really bad. Would not recommend. Customer service was decent though.
My boyfriend and I just came back home from this location and although three of the cake donuts were missing the usual kreme filling, the crew quickly replaced them with new, correct ones. With no hesitation or visible frustration, they also jumped on adding the 1$ happy dozen deal to our order for us. It was awesome since we had originally bought a dozen but were not aware of the deal until after we had left. It seemed complicated to adjust the orders as well as make sure we got the right deal with the fair pricing, but they did it all while serving customers smoothly/quickly at both the window and the counter and we were very impressed. Thank you so much to Adeline(I’m assuming shift lead) and the other two crew members(especially the gentleman at the counter that had to deal with us haha) working this morning! I apologize for not catching your names but you guys were awesome! Keep up the great work!
Marilyn Gutierrez Solis
Good customer service. Donuts were fantastic.
I arrived at the drive thru at 9:49p today, April 5, 2022. They close at 10p. No one took my order at the speaker. I drove to the pick up window and gingerly knocked on the glass, no one came to help or take my order. It appears they have closed early. I drove out of my way to get here. Please update your hours online or hire staff that is willing to work their full shift. Thank you.