Dunkin’
Address: 6304 N Chatham Ave, Kansas City, MO 64151
Phone: (816) 746-7866
Price: $
Menu: View Online
Rating: 3.3
What Time Does Dunkin’ Open?
Saturday,: 4:30AM to 7PM
Sunday,: 4:30AM to 7PM
Monday,: 4:30AM to 7PM
Tuesday,: 4:30AM to 7PM
Wednesday,: 4:30AM to 7PM
Thursday,: 4:30AM to 7PM
Friday,: 4:30AM to 7PM
Dunkin’ Reviews
throw away
The coffee is underwhelming and inconsistent. Never any variety of donuts, no matter the time of day. The workers look like they hate their lives and consistently make mistakes, which would be okay if they were just nice about it. After ordering an avocado toast and opening the box to find a brown smear of avocado on a flimsy piece of bread, I never wanted to try their food again. This place just feels gross. I’d rather go broke drinking Starbucks.
Charlotte Moore
I used to love coming to this Dunkin- I order iced matcha lattes from here all the time, but lately I’ve found myself pretty disappointed. I get it, it’s dunkin, and it’s not going to be “top-tier” but the last couple times I’ve gotten this order, the drink seems to have been blended with ice leading to an ice-chip filled drink/basically a frozen drink. I get it that matcha is a powder and has to be mixed with water, but I guess I’m not understanding why it is now being basically blended with ice like a frozen drink. I’ve never had a problem with this drink before. When I asked the drive through attendant why there was so many ice chips in there he informed me they “spin” it with ice. They had never done this previously so I was a little confused. I politely asked him if he could like strain it out over some regular ice so I wouldn’t be drinking ice chips; visibly annoyed with me, he took it back to do so. When he brought it back, it was clear that he just poured out some of the drink and piled more cubed ice on top (I will include a photo for reference). They also forgot the cold foam I had paid for on top and when asked to do this, he again seemed visibly irritated that I was asking him to do his job. I am not usually a “Karen” per se, as I myself work in the service industry and understand mistakes are made and how frustrating customer complaints can be at times. Don’t get me wrong, I still drank it and it was delicious, but eating ice chips after every sip is less than ideal and honestly annoying. But truly the energy I was met with after politely asking for it to be fixed (not even remade, just poured out onto regular ice) was really uncalled for. I know Dunkin doesn’t care about my $6 a day business, but like come on dude.
Kylie Gindt
The coffee here tastes straight outta a 1 star hotel and the donuts we could order (limited options)were very dry. We also found this in one of the donuts and needless to say we are VERY dissaponted!
Jonathan Raffel
Staff at this store will still close the store randomly and force everyone thru the drive thru. Happened again this morning, Friday June 17. If u choose to use this Dunkin, make sure u use the restroom and fill up your gas tank before getting in that drive thru line!
j m
Worst customer service. Waited at the drive thru for over 5 minutes. Drove up to the window and no one to be found. Couldn’t wait, so I Just left without being helped. Waste of time.
Rick Edwards
Well, considering the reviews on here, I had my concerns. I went into the lobby where I was greeted immediately by friendly service and a huge selection of donuts! Above average sandwich and surprisingly good coffee for a FF joint. This store seems to have found a good staff finally
Mark Aylward
I never write one of these reviews because I do understand that things happen and mistakes are made on occasion. But I have been coming to this particular D&D for over 4 years (due to convince) and it’s a shame how bad it has gone downhill. Other reviews are completely accurate, long wait at drive-thru, unhappy staff with no customer service skills and 75% of the time my order is not accurate. It is frustrating that the company doesn’t seem to care either and the attitude is “take your business elsewhere.” Is it really that difficult and whatever happened to “if you don’t like your job, get another one.” Buyers beware.
Brian Bononi
Update: It seems they have gotten the kinks out. The last three visits with my kids have gone extremely better. A great selection of donuts. The staff can be hit or miss on knowledge but they are typically still extremely friendly.
Constantly out of the basic donuts. I understand they are still very early in the grand opening process of this location, but they have failed to capture lots of potential sales.
The staff seems very under trained, not able to answer simple questions about the perks program. Either experienced staff from other locations should be here helping or area managers should be here helping. They have under estimated the crowds here.
My kids get a personal donut date with mom or dad each week, so I will keep coming back and the rating is fluid. If things begin to improve, they will get more stars!
Elyse Minor
I never really have problems here but I ordered 2 coffees, a breakfast sandwich and 2 orders of avocado toast. I payed for my order and after I did the man at the window said they were out of avocado toast. So I asked him to just give me another breakfast sandwich instead. He gives me my food and I leave. When I get home I realized I only got one sandwich and the sandwich wasn’t even right. I’m beyond mad.
seemel8er creek
Our favorite place for coffee, donuts, and pup cups! The staff is awesome! We usually order in the app to earn points and save time. Our pup gives the pup cups 2 paws up! Love that they have a drive-thru so our pup can join us on our coffee runs.
