Dunkin’
Address: 9821 Lima Rd, Fort Wayne, IN 46818
Phone: (260) 489-5449
Price: $
Menu: View Online
Rating: 3.2
What Time Does Dunkin’ Open?
Saturday,: 5AM to 7PM
Sunday,: 5AM to 7PM
Monday,: 5AM to 7PM
Tuesday,: 5AM to 7PM
Wednesday,: 5AM to 7PM
Thursday,: 5AM to 7PM
Friday,: 5AM to 7PM
Dunkin’ Reviews
Patti Carlin
Thus was drive thru order. No one in line and I really don’t think anyone was inside. Ordered a cream cheese toasted bagel and an order of powder sugar munchkins. I got a non-toasted bagel with a ball of cream cheese and an order of glazed munchkins. Real help needed
Rachel Allen
Went inside, waited while staff walked past multiple times, working on drive-thru orders. Finally ordered and the young guy had a hard time finding the jelly donut and chocolate iced long John I ordered. He went back and forth between the cases multiple times and then he actually ended up putting a chocolate filled donut instead of jelly in the bag. Also if I hadn’t been standing there watching them make my coffee they would have gotten that wrong as well… Smh this location needs help!
Lillian White
Went and got my birthday drink and the guy that took my order was snobby I asked about the drink I wanted to try and told him I wanted light cream and asked what was all in it and he only told me 1 thing that was in it so it was super sweet and it was way to cream it looked white I was very disappointed
Scott Sherman
I would like to frame this review properly. I am a very understanding person with regards to the service industry as I’m in it as well and know there is a lot that people my not know. With that said….
I am a long time DD customer and have been a loyal almost daily customer of this location basically since they have opened. I am a familiar face, as I recognize the staff, owner and managers.
My wife and I order ahead using the DD app and give ample time for them to prepare our order. Typically I go through the drive thru as I can confirm other’s responses that tue lobby and dining room has been locked frequently for what I can only assume is staffing issues. We all feel that pinch but at least up to todays interaction they have been sweet and accommodating to me.
I’ve been there so much that they actually told me to just announce myself at drive thru and say I have a mobile order cause it’s a hot mic when you pull up. Cool that works. I get it your busy. I ordered ahead so it should already be made and waiting right??
Nope. No longer. I think the staff had been told to not even START your orders (even if ordered ahead) until you arrive. What?!?! Also how can you get these orders mixed up when you’re not even entering in the ticket. It just comes out, you read it and put on the pick up area to wait for the customer.
Today the lead girl, who I’ve seen often, either is having a bad day or she had lost her mind.
I announced my arrival in drive thru. Waited my turn and upon getting to Window was told to pull up and they would bring to me. To assist I just parked and came to the pick up area and waited patiently for my two just normal coffees. Nothing special.
She handed me my coffees and stated to me, “That was so rude, if you treat me like that again I will refuse to serve you!”
Being an understanding person and actually running late by waiting for my two coffees for almost 20 minutes (30 since ordered). I decided to not respond until in person to make a scene. But I would like the owners to reach out to me to discuss this interaction privately as this behavior was unfounded and unacceptable.
Unfortunately many of these comments on this page are very accurate and they seriously need to be addressed.
Stacie Gibbs
Placed a large online order. To arrive and they have NO donuts. Zero. This was for a work event and had to go to another store. Arriving late for a company breakfast. Will not return.
9 rocketer
Front door locked. No common sense to put a note on the door that says it’s closed abs drive thru only. Instead let’s have 10 customers mad because they park and the lm try the door and no signage. Please use common sense. Clearly management doesn’t care about upsetting customers.
Joe Black
Tried to go inside the other day at like 9 am. Door was locked and when I waited 20 minutes in the drive thu I encountered the most vial disrespectful person I have ever met I believe her name was Maddie. I can’t believe management isn’t aware of this behavior.
Grandma Bower
Love that place. We ordered about $30 worth of stuff. I asked for a sample of their pumpkin spice latte.
She gave me a full small size latte.
It was pretty good.
Quick and friendly service
Anita Gorrell
I got a caramel iced cappuccino which only had a half a cup of drink and a half a cup of foam. When I complained to the staff they said that is how their cappuccino is always made so I said I wanted a refund and was told that “we don’t give refunds” so I asked for something different and was told “we can’t do that”. I informed them that I would just talk to management about it and the started insulting me. Then they encouraged another customer to start cussing at me. I left the store in tears where I fell on the ice just out the front door and hit my head on the bumper of a truck. I picked myself up off the ground to see the employees and the other customer laughing at me. I was humiliated and upset and they thought it was funny. I will never visit Dunkin again.
Kylie Michon
This location never seems to be stocked let alone have any working ovens. I’ve come here on a few occasions where I’ve been told that the ovens are down at any given point in the day and not to mention the service is very slow. Staff seems to be careless and lazy; my last visit, one younger girl being rude in the drive thru window after waiting 20 minutes for my coffee order which was still wrong. It seems like this store is on the decline and I can only assume it could be due to poor management. Very inconvenient on top of the lobby being locked which I can imagine wouldn’t make a difference if they take that long to cater to their drive thru. I never write reviews but I’ve had too many displeasing experiences coming here. Don’t waste your time
