Dunkin’
Address: 257 Lyons Ave #259, Newark, NJ 07112
Phone: (862) 234-1496
Price: $
Menu: View Online
Rating: 3.8
What Time Does Dunkin’ Open?
Saturday,: 5:30AM to 8PM
Sunday,: 5:30AM to 8PM
Monday,: 5:30AM to 8PM
Tuesday,: 5:30AM to 8PM
Wednesday,: 5:30AM to 8PM
Thursday,: 5:30AM to 8PM
Friday,: 5:30AM to 8PM
Dunkin’ Reviews
Interphase Youngart Design
To Management and Supervisors of this location please read.
Upon a couple of my visits your location seem to lack…
professionalism, patience, and a “people-first” attitude
1. Professionalism, refers to the attitude you take towards your customers. Even when a customer is upset or behaving immaturely, it’s up to you to diffuse the situation, if possible, and do what you can to represent your brand in a positive light.
2. Patience, means remembering that every customer is different. Even though there are obviously some common “do”s and “don’t”s, each customer learns at a different pace and may respond to a common practice in a way you didn’t expect. Consequently, providing high-quality service means being creative and flexible.
3. People-first attitude, builds off of professionalism and patience. With this attitude in mind, your customer service strategy should reinforce the idea of human connection. In other words, exceptional service means remembering that, even though cash is changing hands, the money isn’t the most important part of the transaction. It’s the relationship you make with the customer.
I already reached out to corporate office about the matter and received my refund for my online order. But, on a business level this should’ve never happened . Especially from a manager on duty.
You’ve lost a valuable client.
Flwless3 GS
Customer service great. I went yesterday an today ordered a peach passion refresher thing they didn’t have green tea so it was made with sweet tea an I like it. My sister ordered a hot chocolate she said today it tasted like a donut.May end up being a regular an by regular I mean when I have money regular.
Faizah Johnx
They messed my order up and I had to return after arriving home to find out I had no sausage on my wake up wraps. Sprinkle in bad customer service on top as well. They replaced them. After arriving home for the second time this is what I came home to(Pics). Who can eat this? I was rushing back to work and didn’t check which I should have because I would have asked for my money back. It’s all good tho. I will never go here and I dont recommend anyone else.
Brielle Amos
I guess in modern times anybody and everything goes in a customer service based business. I love coffee, and this Dunkin happens to be the closest and it is by far the worst I usually visit. Lack of staffing, no proper customer etiquette most of the time besides the one or two familiar faces. I just ordered a coffee on Mobile order at 6:51 for a location that is set to close at 8 pm. They closed a whole hour early, with my paid for coffee. The employees watched me knocked on the door and stared and laughed like it was a spectacle. I simply put up with this location for its convenience but as a customer service professional myself this unacceptable. I could go on and on about my experiences at this Dunkin.. but I’ll hold on to the rest. Clean house and get that store in shape.
jessica moore
The worst!!!! The workers needed to be sent home, it was 11am on mothers day, running late for church , so stopped for coffee and sandwich. Agent was nasty, rushed to pass my prder to me. Going off to another coworker about a customer yelling Hello to order window…when order was received, I pulled off and my husband opened bag to see receipt showed his exact order: sourdough bread sausage and cheese, cut in half. Opens box: a whole uncut, grilled cheese. We u turn back and he walks in to tell them it’s wrong. The one who made the order was snappy cause she was told it was wrong. The one who passed food to me yells WHAT THEY DO MOTHERS BREAKFAST IN CHURCH NOMORE??? How rude!!!! My husband was furious he said is this DD ON THE GO…….?? Then some guy apologized got it right and gave to my husband. Won’t be back here
Patricia Asemota
I really enjoyed oii h their macchiato and donuts/bagels. I think they have the best, clean enviroment however the person at the counter was a bit rude the last time I was there.. I have had experiences with better and more friendly staff.
Ana Vega
Can someone please re-train everyone including the manager. Everytime I come in they’re not busy and it takes a super long time. Every time I stop by!!! I want to support you but it’s hard.
Krishna Patel
This Dunkin makes my coffee the best, sometimes I have to wait for my mobile ordered coffee. But at least my coffee tastes right.
Sankofa Tafari NYC
The latte was its usual but this location is very busy and runs out of a large selection of their popular donuts before 4pm.
Lori Adeniyi
Workers try their best. It’s a perfect storm of bad management understaffing them and some customers treating them poorly. Wait times vary depending upon time of day and how busy they are and how well staffed they are.
Sometimes the main register to order is closed and so you have to go down to pickup to place the order. They do accept and acknowledge mobile orders and so that’s a good thing.
I’ll still stop in because they’re nearby and donuts/beverages are consistent.
