What does a team member do at Smoothie King?

As a fast-growing smoothie franchise, Smoothie King offers a wide variety of fruit smoothies and healthy snacks. Working as a team member at Smoothie King can be a rewarding job for someone who enjoys interacting with customers, working in a fast-paced environment, and helping people lead healthy lifestyles.

Typical Duties and Responsibilities

Some of the primary duties and responsibilities of a Smoothie King team member include:

  • Greeting customers and taking their orders accurately.
  • Customizing smoothie orders according to customer requests.
  • Blending fresh smoothies and preparing other menu items like snacks and supplements.
  • Maintaining knowledge of all ingredients and menu items in order to inform customers.
  • Processing payments correctly and efficiently.
  • Cleaning blenders, counters, and other equipment.
  • Stocking ingredients and supplies.
  • Assisting with food preparation and packaging as needed.
  • Supporting the overall smooth operation of the store.

Customer Service Skills

Providing excellent customer service is a major focus for team members at Smoothie King. Responsibilities related to customer service include:

  • Greeting customers promptly with a smile when they enter the store.
  • Listening attentively to customers’ smoothie requests and asking clarifying questions as needed.
  • Educating customers about ingredients and nutritional information.
  • Suggesting combinations of fruits and supplements based on customers’ health goals.
  • Preparing smoothies according to exact specifications and customizations.
  • Thanking customers sincerely and inviting them to return.
  • Handling complaints or issues professionally and with empathy.

Smoothie King team members should be able to remain friendly and positive even during busy rush periods. They represent the Smoothie King brand through their demeanor and service.

Food Safety and Sanitation

Given the nature of their work in food service, Smoothie King team members must follow essential safety and sanitation procedures. These include:

  • Wearing uniforms, hats, or hair nets to prevent contamination.
  • Thoroughly washing hands before handling any ingredients or smoothies.
  • Using separate cutting boards, knives, and tools to prepare produce versus animal products.
  • Following date labeling and rotation procedures to ensure ingredients stay fresh.
  • Monitoring temperatures in refrigerators and freezers.
  • Sanitizing blenders and counter spaces regularly.
  • Avoiding cross-contamination of allergens like gluten and dairy.
  • Changing gloves between preparing different smoothies.

Proper food handling procedures reduce the risk of food-borne illness. Team members play an important role in adhering to health and safety policies.

Operational Tasks

Smoothie King team members perform a variety of daily tasks related to store operations, such as:

  • Checking inventory levels and placing orders for additional ingredients as needed.
  • Rotating newer ingredients to the front and using older ingredients first.
  • Organizing the back storage room and walk-in freezer or fridge.
  • Restocking ingredients and supplies to prepare for the next shift.
  • Assisting with taking inventory counts of products.
  • Helping prep fruits and vegetables, such as peeling, destemming, and slicing.
  • Taking out the trash and recyclables.
  • Sweeping, mopping, and cleaning dining and restroom areas.

Team members maintain a neat, organized, and appealing store environment for customers. Their prep work also allows the next shifts to run smoothly.

Opening and Closing Shifts

Certain responsibilities come with opening and closing the store each day. Opening duties typically involve:

  • Disarming the security system and unlocking the doors.
  • Turning on lights, music, and equipment needed for the day.
  • Thoroughly inspecting ingredients and discarding anything past date or spoiled.
  • Rinsing blenders and sanitizing work areas.
  • Brewing coffee and preparing oatmeal and other morning items.
  • Stocking cups, lids, and utensils.
  • Cutting fruits and portioning supplements to prep for the morning rush.

Closing shifts require team members to:

  • Clean blenders, counters, and dining areas thoroughly.
  • Sweep and mop all floors.
  • Take out trash and recycling.
  • Secure leftover ingredients in proper storage.
  • Shut down and clean equipment like whipped cream chargers.
  • Restock items like cups, lids, and oatmeal toppings.
  • Turn off music, machines, lights, and security system.
  • Lock all doors and set the security alarm.

The opening and closing team members represent the first and last interaction of the day for customers. Their diligence ensures everything is ready for a smooth flow of business.

Teamwork and Communication

Smoothie King employees work together as an integrated store team. Key aspects of teamwork for the job include:

  • Collaborating to complete tasks quickly, especially during busy periods.
  • Covering and supporting each other’s positions as needed.
  • Communicating clearly to avoid errors.
  • Listening to feedback from colleagues to improve processes.
  • Having a positive attitude and keeping morale high during stressful times.
  • Celebrating wins and milestones together.

Smooth communication between team members facilitates efficient operations. A supportive, cohesive team dynamic also makes the job more rewarding and enjoyable.

Qualifications and Skills

Smoothie King looks for team members who have:

  • A friendly, upbeat personality.
  • The ability to listen well and communicate clearly.
  • Efficiency with taking orders and handling money.
  • The ability to follow instructions accurately.
  • The physical stamina for standing long hours.
  • A collaborative team spirit.
  • A willingness to take initiative as needed.
  • Availability to work flexible hours.

Previous experience in food service, customer service, or retail can be helpful. New hires receive on-the-job training on Smoothie King procedures and food safety certification. Many team members are high school or college students seeking flexible employment. The role can provide valuable experience for those pursuing health, nutrition, or business careers.

With over 1,000 locations across the U.S. and internationally, Smoothie King offers opportunities for employment in many communities. Team members gain experience with food preparation, customer service, operations, and more that can springboard future career endeavors. Those who prove themselves may also move up into shift leader, assistant manager, and general manager roles with the company.


Smoothie King aims to take care of its team members through the following benefits:

  • Competitive wages – Pay is regularly evaluated to ensure Smoothie King offers fair pay based on the local market and minimum wage.
  • Bonuses – Performance bonuses reward team members who go above and beyond.
  • Employee discounts – Employees can purchase Smoothie King smoothies and products at a discount.
  • Flexible schedules – Smoothie King works with availability preferences and needs like school schedules.
  • Career advancement – Internal promotion opportunities allow team members to grow their careers.
  • Tuition reimbursement – Some franchise locations offer tuition reimbursement programs.
  • Paid time off – Eligible team members enjoy paid sick time, vacation, and holiday time.

The company culture values each team member’s contribution. Ongoing training empowers employees to succeed in their roles and progress professionally.

Work Environment

The typical work environment at a Smoothie King store includes:

  • A fast-paced retail setting with periods of high volume rushes.
  • Standing for extended periods with occasional bending and lifting.
  • Shared responsibilities where team members pitch in where needed.
  • Variable temperatures between working with cold ingredients versus hot blenders.
  • A casual dress code with slip-resistant shoes and head coverings.
  • High sanitation standards with frequent handwashing and surface disinfecting.
  • A bright, colorful decor reflecting Smoothie King’s energetic brand.

Music and natural light through storefront windows create an inviting backdrop for customers. Team members interact in close quarters and need stamina during active hours. Those who thrive in lively environments enjoy the fast pace of blending smoothies and serving health-focused guests seeking nutritious snacks and beverages.


As a Smoothie King team member, no two days are exactly the same. Every shift brings new customers to serve and smoothies to create. For those seeking a fun, social job in the food industry, it offers abundant variety and opportunities to nurture your interests in health and nutrition. Smoothie King values dedicated team players who take pride in fueling customers with smoothie creations that help them lead active lifestyles. With excellent training programs and a supportive work culture, Smoothie King enables team members to blend right in and find rewards in growing the business.

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