When you have GameStop credit, whether it’s from trading in used games, accessories, or consoles, or from gift cards and gift certificates, it’s important to be able to check your balance. Here are some quick answers about how to see your GameStop credit balance:
Check Your PowerUp Rewards Account
The easiest way to check your GameStop credit balance is by logging into your PowerUp Rewards account online or in the GameStop mobile app. Here’s how:
- Go to www.gamestop.com and click “Account” in the top right corner.
- Log in using your PowerUp Rewards login email and password.
- Under the “Credit & Rewards” section, you’ll see your current balance of credits.
This will show you the total balance of any credits you have. It’s updated immediately any time you earn or redeem credits, so it’s the most accurate place to check.
Check Your Digital Receipts
Whenever you trade items in at a GameStop store or purchase gift cards/certificates, the store associate will email you a digital receipt. Here’s how to check balances using your receipts:
- Open the email receipt from your GameStop transaction.
- Scroll down to the “Trade Credit” or “Gift Card” section.
- This will show your credit amount from that specific transaction.
Keep in mind this just shows the credit from that single transaction, not your total balance. But it can be handy if you need to double check a specific trade-in value.
Ask an Associate In-Store
You can also get your GameStop credit balance by asking an associate at any GameStop store. Here’s how it works:
- Go to any GameStop location and ask an associate to check your credit balance.
- Provide the phone number associated with your PowerUp Rewards account.
- The associate will look up your account and can tell you your current balance.
This is useful if you don’t have access to the internet or the app to check online. Store associates have access to the same system as the website to look up balances. Just make sure you know the phone number on your account.
Check Previous Statements
If you need to know your GameStop credit balance further back in time, you can check previous statements for your account. Here’s how:
- Log into your PowerUp Rewards account online or in the app.
- Go to “Account Settings.”
- Click on “Statements.”
- Select the statement month/year you want to check.
- Scroll down to see your credit balance for that time period.
Statements show a snapshot of your account details each month, including credit balance. This can help track your balance over time or if you need to look up a balance from a previous month.
Contact GameStop Customer Service
If you’re unable to check your balance using any of the other methods, you can also contact GameStop’s customer service team directly. Here’s how:
- Call 1-800-883-8895. This is GameStop’s main customer service line.
- Select the menu option to speak to a representative about PowerUp Rewards.
- When a rep joins, explain you need help checking your credit balance.
- Provide your PowerUp Rewards account details like name, email, phone number.
- The rep can then look up your account and inform you of your current balance.
Calling customer service should really only be necessary if you don’t have internet access and can’t get to a store. But the reps can look up your account and will be happy to help check and provide your balance.
Frequently Asked Questions
How long does GameStop credit last?
GameStop credits do not expire. Any unused credits will remain in your account indefinitely and can be used anytime in the future on games, accessories, collectibles, and more.
Can I transfer GameStop credit between accounts?
Unfortunately you cannot transfer GameStop credits between PowerUp Rewards accounts. The credits remain tied to the specific account they were earned on. However, you can use your credits to purchase gift cards for another person.
How do I use GameStop credit online?
To use GameStop credits for online purchases, simply shop on www.gamestop.com as normal. On the payment page, choose the option to pay with PowerUp Rewards credits. The available credits will automatically apply to your cart total.
Can I get cash for my GameStop credit?
No, GameStop credit cannot be exchanged for cash or cashed out. Credits can only be used for purchases on GameStop products, either in stores or online. However, you can purchase GameStop gift cards using your credits and give those gift cards to someone else.
How do I add more funds to my GameStop account?
You can add more funds by trading in games, accessories, and tech at GameStop stores or on the website. You can also purchase GameStop gift cards and certificates online or in stores to add more credits to your account balance.
| Method | How To Add Funds |
|---|---|
| Trade In-Store | Bring items to trade to any GameStop store and add the credit to your account. |
| Trade Online | Print a shipping label on gamestop.com and mail your items to trade in for online credit. |
| Buy Gift Cards | Purchase a GameStop gift card in-store or online to add credits to your account. |
Getting the Most From Your GameStop Credit
Once you’ve built up some GameStop credits, you want to make the most of them. Here are some tips for maximizing the value you get from GameStop rewards:
Upgrade Your Membership
If you don’t already have a paid PowerUp Rewards Pro membership, consider using your credits to upgrade. A Pro membership ($15/year) gives you 10% extra trade credit on games, accessories, and tech traded into GameStop. That means more credit earned to use on future purchases.
Shop Sales & Deals
Keep an eye out for sales and special offers from GameStop. Using your credits on sale items where the prices have already been marked down can help maximize the value you get. You may be able to get 2-3 items at sale prices for the same amount of credits as 1 item at full price.
Cover Preorders
New video games are $59.99 (and up) these days, so preorder discounts are valuable. When you preorder an upcoming game at GameStop, all you need to put down is $5. You can then pay the remaining balance when you pick the game up using your credits. Just make sure to select the “pay with trade credit” option.
Buy Digital Currency
GameStop sells digital gift cards for PlayStation Network, Nintendo eShop, Xbox Live, and more. Using credits towards these cards helps cover the cost of digital games, DLC packs, and in-game purchases.
Treat Yourself to Collectibles
GameStop has one of the largest selections of pop culture merchandise around. Let your credits offset the costs of high-end collectibles, figures, and replicas you have your eye on. Using rewards makes these premium items more attainable.
Don’t Let Credits Expire!
One final tip – make sure to use your GameStop credits before they expire! Just kidding – as we covered earlier, GameStop credits do not expire. Your rewards balance will remain in your account as long as you keep your membership active. No need to rush to use them.
