Massage Envy is a popular massage therapy franchise with over 1,200 locations across the United States. Many customers choose to gift Massage Envy gift cards for birthdays, holidays, and other special occasions. This leads to the common question – do Massage Envy gift cards expire?
The short answer
Yes, Massage Envy gift cards do have an expiration date. Unused Massage Envy gift card balances expire 6 months from the date of purchase. However, there are some exceptions and ways to extend the expiration date which will be covered in detail in this article.
Massage Envy gift card policies
Each Massage Envy franchise location sets their own policies regarding gift cards. However, most locations follow the standard corporate policies:
- Gift cards expire 6 months from the purchase date
- Gift cards can be used to purchase massage therapy services, skin care services, or retail products
- Gift card balances can be checked online, over the phone, or in person at a location
- Lost, stolen, or damaged gift cards can be replaced if you have the gift card number and receipt
These standard policies allow for some flexibility at franchise locations. For example, some locations may allow expired gift cards to be used while others adhere strictly to the 6 month expiration policy. The best way to find out the specific policies is to check with your local Massage Envy.
Reasons for gift card expiration
Like most businesses, Massage Envy gift cards expire due to both legal and accounting reasons including:
- State laws regarding gift card expirations – Most states allow gift cards to expire within 5 years.
- Revenue recognition – Businesses cannot count gift cards as revenue until they are redeemed.
- Liabilities on the balance sheet – Outstanding gift cards count as liabilities.
- Breakage – A percentage of gift cards are never fully redeemed.
By having gift card balances expire after 6 months, Massage Envy can recognize the breakage revenue while limiting ongoing gift card liabilities.
Checking your Massage Envy gift card balance
To check the balance and expiration date on your Massage Envy gift card, you have a few options:
- Online – Visit https://www.massageenvy.com/gift-cards and enter the gift card number and pin code.
- Phone – Call the Massage Envy location the gift card was purchased from and provide the gift card number.
- In person – Bring your gift card to the Massage Envy location it was purchased from and they can check the balance and expiration date.
This allows you to easily verify the expiration date and how much money remains on the card so you can use it before it expires.
Using a Massage Envy gift card
Massage Envy gift cards can be used to purchase any service or retail merchandise at a franchise location. This includes:
- Massage therapy services – Such as Swedish massage, deep tissue massage, sports massage, etc.
- Skin care services – Like facials, waxing, skin treatments.
- Body treatments – Body wraps, scrubs, and other spa treatments.
- Retail products – Lotions, essential oils, and other products sold at the location.
When you book a service, let the staff know you will be using a gift card to pay. The balance will be applied to the service and any remainder will stay on the card for future use.
Extending the expiration date
If your Massage Envy gift card is nearing the expiration date or has already expired within the past few months, you may be able to extend the expiration. Here are some options:
- Request an extension – Some franchise locations will allow you to request a 6 month extension of the expiration date if you contact them before it expires.
- UseEXPIRING card to purchase package – Even if your gift card is expiring, you can use the full balance to purchase a massage package with future appointments scheduled beyond the expiration date.
- Session extensions – If you already booked a service with the gift card but cannot make the appointment before expiration, you can contact the location to see if they will extend the session.
- Replace expired card – In some rare cases, Massage Envy may allow you to replace an expired gift card by paying a $15 replacement fee.
Keep in mind each location can choose whether or not to offer extensions on a case by case basis. But it never hurts to call and politely ask if they can accommodate an expiring gift card.
What happens when gift cards expire?
If a Massage Envy gift card reaches the 6 month expiration date and is not extended, here is what happens:
- The card is completely deactivated and cannot be used
- Any unused balance remaining on the card is forfeited
- No refunds or exchanges will be issued for expired gift card balances
So if you have an expiring gift card, be sure to use up the full balance within 6 months of purchasing it. Do not let any money go to waste by missing the expiration deadline!
Buying Massage Envy gift cards
You can purchase Massage Envy gift cards directly from any franchise location or online. Here are some tips when buying gift cards:
- Buy early – Purchase well in advance of when you plan to gift it to allow plenty of time for use before the 6 month expiration.
- Request extension – Ask the location if they can set the expiration date for 12 months instead of the standard 6 months when purchasing.
- Register gift card – Record the gift card number and pin code so it can easily be checked and replaced if lost or stolen.
- Add value – You can add more value to a gift card at any time to refresh it or extend the expiration.
Getting a Massage Envy gift card? Be sure to use it promptly within the next 6 months so you can enjoy the full value before it expires.
Frequently asked questions
Does the expiration date restart if you add money to the gift card?
No, adding additional funds to a Massage Envy gift card does not reset the expiration date. The original 6 month expiration remains in effect. To refresh the expiration date, you would need to purchase a brand new gift card.
Can you use Massage Envy gift cards at all locations?
Yes, Massage Envy gift cards can be redeemed at any U.S. franchise location. The cards are not limited to just the location they were originally purchased from.
Can Massage Envy gift cards be used for tips?
No, you cannot use a gift card to tip the therapist after a service. Tips must be paid separately either in cash or charged to a debit/credit card.
Do Massage Envy gift cards have fees?
There are no fees when purchasing, using, or redeeming a Massage Envy gift card. The full face value paid for the card is usable until expiration.
Can you purchase Massage Envy gift cards online?
Yes, Massage Envy gift cards can be purchased directly through the company website at https://www.massageenvy.com/gift-cards. Both digital and physical gift cards are available for purchase online.
Are Massage Envy gift cards refundable?
No, Massage Envy does not allow refunds on purchased gift cards. Any unused balance remaining after the expiration date is forfeited.
Key takeaways
- Massage Envy gift cards expire 6 months from the purchase date
- Check your gift card balance online, by phone, or in person before expiration
- Use your gift card for massage services, skin care, and retail merchandise
- Expired gift cards cannot be used or refunded but may be eligible for an extension
- Purchase gift cards early and register the numbers to avoid issues
Conclusion
Getting a gift card can be an exciting and thoughtful gift for any occasion. With Massage Envy gift cards, make sure to check the expiration date and use the full value promptly within 6 months. Track the gift card number and balance to avoid letting any unused funds go to waste. With some proactive planning, you can enjoy the full value of a Massage Envy gift card before the short 6 month expiration date comes around.
