How to get my hisense tv out of store mode without a remote?

Quick Answer

There are a few methods you can try to get your Hisense TV out of store mode without the original remote:

  • Use the Hisense TV companion app on your smartphone
  • Connect a universal remote
  • Use the buttons on the TV itself
  • Perform a factory reset through the service menu

The easiest and most straightforward way is to download the Hisense TV companion app on your smartphone, which will allow you to sync with and control your TV. Alternatively, you can try a universal remote or use the built-in buttons on the TV, though this can be more complex. As a last resort, you may need to factory reset the TV through the service menu.

What is Store Mode on a Hisense TV?

Store mode, sometimes called retail mode or demo mode, is a special pre-installed mode on Hisense smart TVs that is designed for display in retail showrooms.

When a Hisense TV is in store mode, certain features and settings are enabled to help promote and demonstrate the TV’s capabilities in a store environment. These may include:

  • Brightened backlight/display settings to make the picture stand out
  • Constantly running video demo reels or ads
  • Disabling HDMI ports
  • Preventing changes to settings
  • Other features tailored for retail display

Store mode is not intended for normal home use. To get the full experience from a Hisense smart TV, it needs to be switched out of store mode and into standard home mode. This allows full access to settings, ports, apps, and customization options.

Why Won’t My Hisense TV Remote Work in Store Mode?

When a Hisense TV is stuck in store mode, the original remote that came with the TV will likely be disabled or restricted from making changes.

This is an intentional limitation put in place to prevent store visitors from modifying the TV’s demo settings. Since the remote is paired to the TV itself, the TV will essentially reject many commands from the remote while in store mode.

Trying to use the original Hisense remote while the TV is still in store mode will therefore be fruitless for most functions. The TV simply ignores the remote in order to stay locked into its store demo configuration until store mode is exited.

Method 1: Use the Hisense TV Companion App

The easiest way to get a Hisense TV out of store mode is to use the Hisense TV companion app for Android or iOS. This only takes a few minutes and does not require any extra equipment.

Here are the steps:

  1. Install the Hisense TV companion app on your smartphone. This can be downloaded from the Google Play Store or Apple App Store.
  2. Make sure your Hisense TV and phone are connected to the same WiFi network.
  3. Open the app and it will auto-detect your Hisense TV.
  4. On the main Actions tab in the app, select the “Disable Store Mode” option.
  5. The app will then send the command to disable store mode on your TV.
  6. Confirm that your TV exits store mode and launches into the standard home interface.

The Hisense app provides a direct way to get the TV out of store mode without needing the original remote. As long as the phone and TV share a WiFi connection, the app can sync with and control the essential settings.


  • Easy to setup without any extra equipment
  • Works reliably to exit store mode on Hisense smart TVs
  • Free app available for both Android and iOS
  • Allows other basic TV control from your smartphone


  • Requires smartphone and WiFi connection
  • App sometimes needs restarts/force closing to work properly
  • Limited support for older Hisense TV models

Method 2: Connect a Universal Remote

Another option is to exit a Hisense TV’s store mode using a universal remote control. This involves getting a universal remote that is able to sync and send commands to a Hisense TV.

Here is the general process:

  1. Obtain a universal remote that is compatible with Hisense TVs. Many budget universal remotes under $15 can work.
  2. Follow the instructions to sync/program the universal remote with your Hisense TV.
  3. Once synced, use the universal remote to navigate to your TV’s Settings menu.
  4. Go to the System > Advanced Settings menu.
  5. Select the option to disable Store Mode or enter Home Mode and confirm.
  6. This will exit store mode and allow full access to your TV.

The key is finding a universal remote that can emulate the original Hisense remote well enough to navigate the TV’s menu system. This gives you access to disable store mode without needing the original remote.


  • Inexpensive universal remotes can work
  • Lets you access the required menu options to exit store mode
  • Once programmed, the remote can be used regularly


  • Takes more time and steps versus using the Hisense app
  • Need to purchase a separate universal remote
  • Requires manually syncing the remote with the TV
  • Some universal remotes unable to fully sync

Method 3: Use the Buttons on the TV

Though not as straightforward, you may be able to perform a combination of button presses on the Hisense TV itself to exit store mode without the remote.

This uses the built-in control buttons on the TV’s frame or bezel to navigate the on-screen menus:

  1. Turn on your Hisense TV and note which buttons bring up the on-screen menu.
  2. Use button combinations to navigate right, down, left, etc through the menu options.
  3. Access your TV’s Settings menu, go to System > Advanced Settings.
  4. Choose the Disable Store Mode/Enter Home Mode setting.
  5. Press the required buttons to confirm and exit store mode.

Since button layouts vary between Hisense TV models, you will need to experiment to determine which buttons navigate the menu system. Consistent pressing can eventually exit store mode.


  • Uses built-in buttons so no extra equipment needed


  • Button navigation can be very tedious and time consuming
  • Easy to get lost between different menu levels and options
  • Button layouts and functions differ between models

Method 4: Factory Reset Through Service Menu

The nuclear option to force your Hisense TV out of store demo mode is to perform a factory reset through the hidden service menu.

**Caution:** This reset will erase all of your custom settings and data on the TV.

The general steps are:

  1. Turn on your Hisense TV and access the service menu using special button presses. For most models press:
    • Menu > 1 > 6 > 5
  2. Use number button navigation through the service menu options.
  3. Select the Factory Reset option, often listed as Option 00.
  4. Confirm the factory reset to wipe the TV back to default state.

By factory resetting from the service menu, your Hisense TV will be forced out of store mode but also erased entirely back to the original out-of-box state. You will need to reconfigure your settings after.


  • Resets the TV out of store mode without needing remote
  • Works as a last resort if all else fails


  • Erases all user data and custom settings from TV
  • Requires button pattern access to hidden service menu
  • TV will need reconfiguring after the reset


Fixing a Hisense TV stuck in store demo mode is possible even without the original remote control. The best options are using the Hisense TV companion app or a compatible universal remote. With some persistence, the built-in buttons can also navigate to disable store mode. Just be cautious using a factory reset unless absolutely necessary since it will wipe your TV back to default settings. With one of these methods, you can exit store mode and enjoy using your Hisense TV to its full potential.

Method Pros Cons
Hisense TV App
  • Easy setup
  • Works reliably
  • Free app
  • Requires smartphone
  • Somewhat glitchy app
  • Limited older model support
Universal Remote
  • Inexpensive remotes
  • Gain menu access
  • Reusable remote
  • Extra remote purchase
  • Remote syncing required
  • Some models not compatible
TV Button Controls
  • No extra equipment
  • Very tedious navigation
  • Easy to get lost in menus
  • Buttons differ between models
Factory Reset
  • Definite store mode fix
  • Works without remote
  • Erases all settings and data
  • Hard to access service menu
  • TV needs reconfiguring

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