How do you check your Xbox balance?

Checking your Xbox balance is easy and can be done in just a few steps. Your Xbox balance allows you to purchase games, movies, apps and more from the Xbox store. Knowing how much you have available helps ensure you don’t go over budget with digital purchases. Here are the quick answers on how to check it:

On the Xbox One console

To check your balance directly on your Xbox One console:

  1. Press the Xbox button on your controller to open the guide.
  2. Select My games & apps from the side menu.
  3. Scroll down to Subscriptions and choose Xbox Live Gold.
  4. Select Manage membership.
  5. Scroll down to Payment options and select Balance.

Your current balance will now be displayed. This is the amount you have available to spend in the Xbox Store.

In the Xbox App

You can also check your balance through the Xbox app on your phone or PC:

  1. Open the Xbox app and sign in.
  2. Tap on your profile picture in the top left.
  3. Select Settings.
  4. Choose Account.
  5. Scroll down and select Payment & billing.
  6. Your balance will be shown under Account balance.

This allows you to quickly check your funds no matter where you are.

On the Xbox Website

To check your balance on the web:

  1. Go to and sign in.
  2. Click on Services & subscriptions in the menu.
  3. Locate your Xbox Live Gold membership and select Manage.
  4. You’ll see your current balance under Current balance.

Checking online lets you view your balance from any internet-connected device.

Frequently Asked Questions

Where can I add funds to my Xbox balance?

You have a few options to add money to your Xbox account balance:

  • On your Xbox One console, go to the Store tab, select Buy as gift and choose Xbox gift card.
  • In the Xbox mobile app, tap on your profile, choose Add money to your Microsoft account and select amount.
  • On the Xbox website, select Add funds to your Microsoft account.
  • Purchase an Xbox gift card from a retail store.

What can I purchase with my Xbox balance?

Your Xbox balance can be used to buy:

  • Games and apps in the Xbox Store.
  • Game add-ons like season passes.
  • Subscriptions like Xbox Live Gold and Xbox Game Pass.
  • Movies, TV shows and music.

Basically anything available in the Xbox Store can be purchased with your account balance.

Does my Xbox balance expire?

Your Xbox balance doesn’t expire. Any unused funds will remain in your account to use whenever you want. There’s no time limit on spending your balance.

Can I transfer funds between Microsoft accounts?

Unfortunately you can’t directly transfer money between two Microsoft accounts. However, you can:

  • Redeem an Xbox gift card using the balance in your account.
  • Send the gift card code to the other account to redeem.

This allows you to indirectly transfer funds by gifting yourself gift card codes.

Checking Your Balance on an Xbox 360

For older Xbox 360 consoles, the options to view your balance are slightly different.

On an Xbox 360, press the guide button and go to Account Management > Account Security > Payment Options. Your balance will be shown here.

You can also check your balance in the website under Billing > Xbox Gift Card Balance.

Troubleshooting Issues

Balance shows $0 even after redeeming a gift card

If your balance isn’t updating after adding funds, try these troubleshooting steps:

  1. Confirm the gift card code was entered correctly and was for the right region.
  2. Log out of your Xbox account everywhere, then sign back in.
  3. Wait an hour or two for the balance to update across Microsoft’s servers.
  4. Contact Xbox Support if the funds don’t appear after a couple hours.

Purchases declined despite having funds

If your balance shows funds available but purchases are getting declined, try the following:

  1. Make sure your billing address is correct on the account.
  2. Change your Xbox region to match the currency of your gift card.
  3. Hard reboot your console by holding the power button for 10 seconds.
  4. Clear your Xbox cache by going to Settings > Devices & connections > Blu-ray > Persistent storage > Clear persistent storage.

This should resolve any caching or region issues that may be preventing the use of your balance.

Balance not combining between Xbox One and 360

Xbox One and Xbox 360 balances are separate, even when signed into the same account. To combine your funds, you’ll need to:

  1. On Xbox 360, purchase a gift card using your 360 balance.
  2. Send yourself the gift card code.
  3. Redeem the code on your Xbox One console.

This transfers funds by first gifting them through a gift card.

Checking with Xbox Support

If you’re still having issues viewing your accurate balance or redeeming funds, you can contact Xbox Support for assistance:

  • Chat online by going to and signing in.
  • Call 1-800-4MY-XBOX and speak to a support agent.
  • Message @XboxSupport on Twitter.

Xbox Support can confirm your current balance, help redeem gift cards, troubleshoot declined transactions, and assist with combining balances.

Keeping Track of Your Balance

Once you know how to check your Xbox gift card balance, you can monitor it regularly by:

  • Adding the Xbox mobile app to your home screen to quickly glance at your balance.
  • Setting reminders to check your balance at regular intervals.
  • Bookmarking the Microsoft account website on your browser.
  • Tracking gift card redemptions and purchases in a notebook or spreadsheet.

Staying on top of your balance helps ensure you always know how much you have available to spend in the Xbox store.

Maximizing Your Xbox Gift Card Balance

Here are some tips to help maximize your Xbox balance and get the most out of your gift card funds:

  • Wait for sales and special promotions. Xbox frequently discounts games and subscriptions.
  • Buy Xbox Live Gold on to save money on subscriptions.
  • Take advantage of Xbox Rewards and Microsoft Rewards programs.
  • Set price drop alerts on Xbox store items using
  • Follow @Wario64 on Twitter and turn on notifications for deal alerts.

Using these savings tactics allows you to stretch your balance further and makes the most of your available Xbox funds.


Checking your Xbox gift card balance is quick and easy across Xbox One consoles, the Xbox app, the Xbox website, and Xbox 360 consoles. Keeping track of your available funds helps ensure you get the most out of your Xbox account balance for game and app purchases. Use the troubleshooting steps outlined here if you ever run into problems adding funds or spending your Xbox balance. With a few simple actions, you can view and manage your Xbox balance like a pro!

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