Having your RushCard account number handy is important for managing your prepaid debit card account and accessing key details. If you’ve lost or forgotten your RushCard account number, there are a few easy ways to find it again.
Check Your RushCard or Account Documents
The easiest way to find your RushCard account number is to simply check your actual RushCard. Just like a regular debit or credit card, your 16-digit RushCard account number is printed on the front of the card. If you have your physical card in your possession, you can simply reference the number printed on the front to find your account number.
If you received paperwork when you first activated your RushCard, your account number may also be listed on these documents. Check the welcome letter or account opening documents for your 16-digit account number.
Log In to Your RushCard Account Online
You can also find your RushCard account number by logging in to your account online. Follow these steps:
- Go to www.rushcard.com and click “Log In” at the top right.
- Enter your RushCard username and password to log in.
- Click on “Account Information” or “Account Settings.”
- Your 16-digit RushCard account number will be displayed here.
This allows you to securely view your account number through your online account portal whenever you need quick access to it.
Retrieve Your Number by Calling Customer Service
If you don’t have your physical RushCard or account documents, the quickest way to find your account number is to call RushCard Customer Service at 1-877-839-3328. When prompted, select the option to speak to a customer service representative.
When connected to a customer service agent, explain that you need to retrieve your RushCard account number. They will verify your identity by asking for personal information such as your Social Security Number and date of birth. Once your identity is confirmed, the agent can provide your 16-digit RushCard account number over the phone.
Request Your Number by Emailing Customer Service
You can also choose to receive your RushCard account number via email by contacting their customer service team. Here’s how:
- Go to www.rushcard.com and click on “Contact” at the bottom of the page.
- Select “Email Customer Service” and fill out the contact form.
- For the subject, state “RushCard Account Number Request.”
- In the message box, include your full name, phone number, and email address registered to your RushCard account.
- Specify that you need your account number emailed to you.
- Click Send Message.
- A RushCard representative will verify your request and email your account number to the address on file within 1-2 business days.
Retrieving your account number via email allows you to get your number while avoiding phone queues or waiting for mail. However, it may take 1-2 days to receive it.
Find Your Number by Logging in to the RushCard Mobile App
If you have the RushCard Mobile App on your smartphone, you can also find your account number through the app. Here’s how to locate it:
- Download the RushCard Mobile App from the Apple App Store or Google Play Store.
- Open the app and enter your username and password to log in.
- Tap the icon with 3 horizontal lines in the top left corner.
- Select “Card Information.”
- Scroll down and tap “Card Number.”
- Your 16-digit RushCard account number will be displayed.
The mobile app allows convenient access to view or reference your account details any time through your mobile device.
Retrieve By Calling the Automated Account Number Line
RushCard offers an automated phone line that allows you to hear your account number over the phone without speaking to a live agent. To use the automated account number line:
- Call 1-866-449-6419 from the phone number registered to your RushCard account.
- Follow the voice prompts to enter your 16-digit card number.
- Your RushCard account number will then be stated aloud over the phone.
This automated number is useful if you need quick access to your number without waiting to speak to customer service.
Request a New RushCard with Your Number Printed On It
If you cannot find your RushCard account number through any of the above methods, you can request to have a replacement card issued with the number printed on it. Here are the steps to follow:
- Call RushCard Customer Service at 1-877-839-3328.
- Explain that you need a replacement card reissued.
- Verify your identity by providing personal information.
- Request to have a new card ordered and ask for expedited shipping.
- When you receive the replacement card, your account number will be visible on the front.
Keep in mind that ordering a replacement RushCard may come with fees up to $15. Be sure to ask the customer service agent before placing the request.
Locate Your RushCard Number on a Direct Deposit Form
If you had your paycheck or other funds deposited to your RushCard through direct deposit, this form will include your account details. Try locating the direct deposit authorization form you completed and submitted to your employer or benefits provider. This may be in your records or you can request a copy from your employer or benefits office.
Finding Your Lost RushCard Account Number – Recap
Having quick access to your prepaid card account number is always important. Here are some of the fastest ways to find your RushCard number if it’s been lost or misplaced:
- Check your physical RushCard.
- Log in to your online account.
- Call RushCard customer service.
- Email RushCard customer service.
- Check the RushCard mobile app.
- Use the automated phone line.
- Request a replacement card.
- Reference old direct deposit paperwork.
With multiple ways to obtain your account number, you can easily get this essential information to manage your RushCard account successfully.
Frequently Asked Questions
How can I get my RushCard account number fastest?
The fastest way to get your RushCard account number is to call their customer service line at 1-877-839-3328. Speaking with a live representative allows you to receive your account number immediately over the phone after verifying your identity.
What information do I need to retrieve my RushCard number?
To receive your account number from a RushCard representative, you will need to provide personal identifying information like your full name, Social Security Number, date of birth, phone number, and home address. This allows them to verify your identity and account ownership when providing sensitive account details.
What should I do if RushCard doesn’t have my account number?
In the unlikely event that RushCard does not have your account number on file, you will need to go through the process of ordering a replacement card issued. Contact customer service and explain that you are unable to access your account number through their various retrieval options and need a new card sent. There may be fees up to $15 associated with reissuing a lost card.
Can I create a new RushCard account to get a new account number?
RushCard does not allow customers to open multiple accounts in order to obtain a new account number. You will need to go through their process of accessing your existing account number through customer service or ordering a replacement card on your current account if the number is lost. Opening duplicate accounts is prohibited.
How long does it take to receive my account number by email?
If you request your account number via email by submitting the online contact form, expect to receive your number via email within approximately 1-2 business days. This allows time for RushCard to process and fulfill your account number request after verifying your identity.
- Check your physical RushCard or account documents for your 16-digit account number printed on them.
- Log in online or use the RushCard mobile app to conveniently access your account number.
- Contact customer service by phone or email and provide identifying info to receive your number.
- Use the automated phone line to hear your number read aloud.
- Order a replacement card with your account number printed on it if needed.
- Refer to old direct deposit enrollment paperwork that may have your account details.