To check your Securus account balance, you can log in to your account online, or if you have a registered mobile device with the Securus app, you can log in and check your current balance. Additionally, you can also call their customer service line and have a representative provide your balance information.
When calling Securus’ Customer Service line, have your account number and PIN handy, as they will require that information to verify your identity before providing any account information.
What is the 1 800 number for Securus?
The 1 800 number for Securus is 1-800-844-6591. This number is available to provide customer service and addressing issues with accounts, services, billing, product information and more. Customers may also call 1-800-718-4145 to pay their billing or redemption fee.
They also offer a live chat on their website for customer service inquiries. Additionally, customers may email their customer service team directly at customerservice@securus. net. In the event of an emergency, or for urgent needs, Securus provides a phone line at 469-461-9500.
What is a Securus inmate debit account?
A Securus inmate debit account is a financial service that allows inmates to make purchases at the facility commissary, participate in educational programs, earn rewards, and stay connected with loved ones.
This prepaid service is completely supervised by the facility and is funded via relatives, friends, or the inmate’s own money. All transactions are logged and monitored to ensure compliance with the rules of the facility.
The inmate debit account is like having a banking account, where the inmate can make deposits, withdrawals, and transfers. The account holder can use the debit card to pay for items that are approved by the facility, such as food and hygiene products from the commissary.
The account also enables inmates to continue their education, access legal materials, pay for phone calls, and purchase entertainment. In addition, the account allows inmates to send money to family, friends, and other authorized individuals, as long as it doesn’t exceed the limits set by the facility.
By using the Securus inmate debit account, inmates are able to remain connected to their loved ones while they serve their sentence.
What is direct bill on Securus?
Direct bill through Securus is a service that allows customers to pay for calls and services using a credit card or bank account. It eliminates the need to purchase pre-paid phone cards. Customers can track payments, view account activity, view payment history and make real time payments quickly and conveniently.
Direct bill eliminates the hassle associated with pre-paid cards and the customer’s information is stored securely by Securus, so no need to provide it each time. It’s simple to enroll and use, and customers can control costs by setting up call limits and/or setting a daily payment limit.
Futhermore, customer savings apply for customers that use direct bill compared to traditional pre-paid calling cards.
How do you put money on your phone for jail calls?
Putting money on your phone for jail calls varies depending on the facility and the type of phone you are using. Generally, you will be able to put money on your phone either through a pre-paid service provider or with a credit/debit card.
With a pre-paid service provider, you will be able to purchase access codes or “minutes” with cash at stores or online. The access codes are then used to add funds to the phone’s prepaid account. In some cases, you may also be able to send money directly to the jail or detention center by phone.
If you are using a credit/debit card to transfer money to a phone for jail calls, you may need to call the jail or detention center prior to sending money. Depending on the facility, you may need to register a phone number or provide other information in order to receive money.
Once you have the necessary information, you can use a website or app to deposit funds or transfer money directly to the jail or detention center. It’s important to note that most facilities may have limits to the amount of money you are allowed to transfer per transaction, and may have additional fees associated with deposits.
Is Securus and JPay the same?
No, Securus and JPay are not the same. Securus Technologies is a provider of telecommunications, video visitation, and technology services for corrections, law enforcement, and government facilities.
They provide inmate communication services, including phone, tablets, messaging, video visitation, and payment services. JPay is a subsidiary of Securus Technologies and specializes in providing digital payment services for correctional facilities and their inmates.
JPay offers services such as sending money, purchasing authorized products for inmates, sending emails, and utilizing their kiosk services. They also offer kiosks for use in correctional facilities that allow inmates to purchase phones, tablets, music, and games.
While Securus and JPay are related, they are two separate entities and offer different services.
What number do I call to add money to my Securus account?
To add money to your Securus account, you need to call Securus customer service at 1-800-844-6591. When you call, their customer service representatives will be able to provide detailed instructions about adding money to your account.
Alternatively, you can visit the Securus website and find the “Adding Funds” page to find more information about ways to add money to your account. You may be able to add money to your account in several different ways; depending on the amount and payment method.
What Prepaid cards work with Securus?
Securus offers a range of prepaid cards from Visa, Mastercard, American Express, and Discover. Customers can use these prepaid cards to pay for talk time services, video visitations, video messages, or any other approved products or services offered by Securus.
To use any of these cards, customers must first register and activate their card. Then they can use their prepaid card to make payments either online or over the phone. Once the payment is authorized, customers will be able to immediately start making calls or video visits.
It’s important to note that these cards can only be used to pay for Securus Services and they are not accepted as a method of payment at any outside businesses. Securus offers different types of prepaid cards depending on the customers’ needs.
The type of prepaid card will determine which fees and specific restrictions apply.
Does Securus accept credit cards?
Yes, Securus does accept credit cards for payments. Securus accepts Visa, MasterCard, American Express, and Discover for payments towards products and services. Customers can make payments online, over the phone, or by mail.
Credit card payments are subject to verification and approval prior to processing. Securus also offers the option of making payments via debit card, ACH payment, prepaid debit cards, Western Union, MoneyGram, and certified cheque or money orders.
Can someone else use your Securus account?
No, someone else cannot use your Securus account. Your account is protected by a username and password that only you know. Additionally, even if someone did somehow guess your username and password, Securus offers a two-factor authentication process that requires you to enter an additional code sent to you by email or text.
This added layer of security makes it impossible for anyone else to use your Securus account without your explicit permission and knowledge.
Can I use a Visa gift card to send money to an inmate?
Unfortunately, Visa gift cards cannot be used to directly send money to an inmate. There are a variety of other options available, however, that can be used. Money can be sent to an inmate via a money order or wire transfer.
You can also use the inmate’s commissary account to transfer money in some cases. Money can also be transferred to an inmate through a third-party money transfer service such as Western Union, MoneyGram, JPay, or AccessCorrections.
These services will typically charge a fee for sending money to an inmate. It is also possible to purchase prepaid debit cards for inmates, with some providers offering the cards to specific facilities.
These cards can be used to purchase items from the jail commissary.
Does Securus record phone calls?
Yes, Securus does record phone calls. Securus is a global leader in civil and criminal justice communication services, connecting friends and families who are separated by incarceration. Securus provides a wide range of services, including recorded and monitored phone calls, video visitations, and inmate email services.
Securus utilizes advanced technology and recording equipment to ensure that the audio and video recordings of all calls are clear and secure. All Securus prison phone calls are recorded to ensure that calls are compliant with state regulations.
Recordings are stored in a secure database and can be pulled up for review at any time if necessary. For the safety and security of both the inmates and the officials, it’s important for calls to be monitored and recorded.
Can inmates send pictures on Securus?
Inmates using Securus can send pictures and other digital content, such as voice messages, video messages, greeting cards, and more. Securus allows inmates to connect with friends and family through an online interface.
Inmates can store digital content, such as photographs, to the platform and share them with individuals on their contact list. Inmates can also use their digital wallet to purchase virtual items, send digital images, and send messages to friends and family in the free world.
Depending on the approved services of the facility in which the inmate is located, additional messaging and services may be available. However, prisons and jails are increasingly implementing additional security measures to ensure that no inappropriate content is being shared, including stringent image and photo review processes.
As such, inmates are advised to check with their facility before sending or requesting images to ensure that their requests are compliant with the facility’s policies.
How does an inmate know they have a message on Securus?
Inmates in correctional facilities that utilize Securus Tech typically know when they have a message waiting for them because they will receive a notification through the Securus Video Visitation platform.
This notification may appear visually, on the screen that they use to communicate with friends and family members, in the form of a red exclamation point or other icon alerting them to the existence of a message.
They can also be alerted vocally, depending on their individual settings, with a beep to let them know they have a new message. Inmates can check their inbox by clicking on the icon to access the messages they have received.
Depending on the facility, they may then be able to read the text of the message and/or hear it played as an audio message.
What happens when you press 2 on a Securus call?
When you press 2 on a Securus call, the system will prompt you to enter the PIN or passcode associated with the call. This passcode is to ensure that your call is secure and that only the invited caller can participate in the conversation.
Once you have entered the PIN, the system will connect you to the other caller or recipients and you will be able to talk. This PIN or passcode is unique and is provided before the call is made. It is important to keep this PIN private as anyone with access to it can join the call without permission.
