How do I check my Kohl’s balance?

If you have a Kohl’s credit card or Kohl’s gift card, you may want to check your balance from time to time. Checking your balance is easy and can be done in a few different ways depending on whether you have a credit card or gift card. In this article, we’ll outline the steps for checking both your Kohl’s credit card balance and Kohl’s gift card balance.

Checking Your Kohl’s Credit Card Balance

To check the balance on your Kohl’s credit card account, you have a few different options:

  • Check online
  • Check on the Kohl’s app
  • Call the number on the back of your card
  • Check your paper statement

Check Your Balance Online

The easiest way to check your Kohl’s credit card balance is online. Here’s how:

  1. Go to and click on “My Account” in the top right corner.
  2. Click on “Credit Card” in the sidebar.
  3. Log in with your Kohl’ username and password.
  4. Your current balance will be displayed at the top of the page.

Checking your balance online allows you to see your up-to-date balance at any time without having to wait for a paper statement.

Use the Kohl’s App

If you have the Kohl’s app on your smartphone, you can also check your balance there. Here’s how:

  1. Open up the Kohl’s app.
  2. Tap “Account” on the bottom toolbar.
  3. Tap “Credit Card Account”.
  4. Log in with your credentials.
  5. Your balance will display.

The Kohl’s app makes it easy to check your balance on the go.

Call the Number on Your Card

You can also check your Kohl’s credit card balance by calling the number listed on the back of your card. The number to call will depend on who issued your card.

If your card is issued by Capital One, call 1-800-695-9478. If it’s issued by Chase, call 1-888-564-2273.

When you call, you’ll need to enter your 16-digit credit card number and other identifying details to access your account. An automated system or customer service representative can then provide your current balance information over the phone.

Check Your Paper Statement

If you still receive paper credit card statements in the mail, your balance will printed on the statement. This will show your balance at the end of the previous billing period. To get your most up-to-date balance, check online or use one of the other methods.

Checking Your Kohl’s Gift Card Balance

If you have a Kohl’s gift card, here are a few ways you can check the balance:

  • Check online
  • Ask an associate in store
  • Call 1-888-564-2273

Check Your Balance Online

To see your Kohl’s gift card balance online:

  1. Go to and click “Gift Cards” at the top of the page.
  2. Select “Check Balance”.
  3. Enter the gift card number and pin or barcode number.
  4. Click “Check Balance”.
  5. Your current balance will display.

This allows you to check the balance without having the physical card on hand.

Ask an Associate In Store

If you have your Kohl’s gift card with you, you can check the balance by asking an associate at any Kohl’s store location. They can scan the barcode on the back of the gift card or enter the card number manually to pull up the balance.

Call the Balance Phone Number

You can call 1-888-564-2273 and follow the automated prompts to check your Kohl’s gift card balance over the phone. You’ll need the gift card number ready.

Frequently Asked Questions

How can I check my balance without the Kohl’s card number?

Unfortunately there is no way to check your Kohl’s credit card or gift card balance without having the card number. To look up your balance online, use the mobile app, or check by phone, you will need to enter the full card number.

Where do I find my Kohl’s card number?

Your Kohl’s credit card number will be the 16-digit number printed on the front of the card. For gift cards, check the back of the card to find the gift card number.

Why does my Kohl’s balance seem wrong?

If you check your balance and it doesn’t seem to reflect your full purchase history, here are some possible reasons:

  • Recent purchases may take 1-2 billing cycles to appear.
  • Credits or returns may still be processing.
  • You may have an outdated balance if checking by paper statement.
  • Payments may still be pending or did not go through.

If you cannot identify the reason for an incorrect balance, contact Kohl’s customer service for assistance.

Can I check my balance in the Kohl’s app if I don’t have an online account?

No, to log into the Kohl’s app and access your balance, you need to have a Kohl’ online account set up with your credit card or gift card number stored in the account wallet.

What should I do if my gift card balance is empty?

If you check your Kohl’s gift card balance and find your card has no funds left, unfortunately that card cannot be reloaded. You will need to purchase a new Kohl’s gift card to continue using gift card funds for purchases.


Checking your Kohl’s card balance is fast and simple through the online account, mobile app, by phone, or on your statement. For credit cards, be sure to log in and check online for your most up-to-date balance information. For gift cards, you can check online, in stores, or by calling the gift card balance number. Keep your card number handy so you can easily look up your balance and track your spending.

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