How do I check my gift card balance for Krispy Kreme?

Krispy Kreme gift cards allow you to enjoy the signature Original Glazed doughnuts and other baked goods that Krispy Kreme is known for. If you have received a Krispy Kreme gift card, you may be wondering how to check the balance online or in store. Fortunately, Krispy Kreme makes it easy to check your gift card balance whether you are at home or visiting a Krispy Kreme location. In this comprehensive guide, we will provide step-by-step instructions for checking your Krispy Kreme gift card balance through the website, mobile app, by phone, and in store. We will also provide tips for using up the balance and answers to frequently asked questions about Krispy Kreme gift cards. With this guide, you will have all the information you need to easily manage and get the most out of your Krispy Kreme gift card.

Checking Your Krispy Kreme Gift Card Balance Online

The easiest way to check your Krispy Kreme gift card balance is online through the Krispy Kreme website. Here are step-by-step instructions for checking your balance online:

Step 1: Go to

Open any internet browser on your desktop computer, laptop, or mobile device. In the address bar at the top, type in and hit enter. This will bring you to the Krispy Kreme homepage.

Step 2: Click “Check Balance”

On the Krispy Kreme homepage, you will see a button in the top right corner that says “Check Balance.” Click this button.

Step 3: Enter Your Gift Card Number

On the Check Balance page, you will see a form asking you to enter your 16-digit Krispy Kreme gift card number. Carefully type in the full gift card number. Make sure to enter it exactly as it appears on the back of your physical gift card, including any zeros.

Step 4: Enter the Security Code

Below the gift card number field, you will see a spot to enter the security code from the back of your gift card. This 3-digit code is typically found underneath or to the side of the gift card number. Type in the security code.

Step 5: Click “Check Balance”

After entering both the gift card number and security code, click the “Check Balance” button. This will connect to the Krispy Kreme system to look up your card balance.

Step 6: View Your Balance

Your current Krispy Kreme gift card balance will now be displayed on the page. You will see the balance in dollars, such as $25.42. This shows you how much money is currently left on the card to make purchases. If your balance is $0, that means your gift card has been fully redeemed and you will need to buy a new one to make further purchases.

Checking your balance online only takes a minute and allows you to quickly look up your gift card balance from anywhere. Whenever you want to check how much money is left on your Krispy Kreme gift card, just visit and use the Check Balance tool.

Using the Krispy Kreme Mobile App

In addition to the website, you can also check your Krispy Kreme gift card balance using the Krispy Kreme mobile app. Here is how to check your balance through the app:

Step 1: Download the Krispy Kreme App

Go to the App Store on your iOS device or Google Play Store on your Android device. Search for “Krispy Kreme” and download the official Krispy Kreme app. Open the app on your phone.

Step 2: Tap the Profile Icon

When you open the Krispy Kreme app, you will see icons along the bottom. Tap the profile icon on the far left that looks like a person’s head and shoulders.

Step 3: Sign In

On the Profile screen, tap “Sign In” in the upper right corner. If you already have an account, sign in with your email and password. If you do not have an account, follow the prompts to create one.

Step 4: Select “My Cards”

Once signed in, you will see menu options. Select “My Cards” to view your gift cards.

Step 5: View Gift Card Balance

You will see any gift cards linked to your account. Tap on the gift card to open the details. It will display the current balance remaining on that gift card.

The mobile app provides an easy way to check your balance on the go before visiting a Krispy Kreme store. You can also view your recent gift card activity and receipts in the app.

Calling to Check Your Balance

You can also check your Krispy Kreme gift card balance by calling their customer service phone number. Here is the process:

Step 1: Locate the Customer Service Number

Krispy Kreme’s customer service phone number is 1-800-457-4779. You can find this number printed on the back of your physical gift card.

Step 2: Dial the Number

Use your phone to dial 1-800-457-4779. This will connect you with the Krispy Kreme customer service center.

Step 3: Follow the Automated Prompts

First, you will hear an automated recording. It will prompt you to enter your 16-digit gift card number. Use the phone keypad to carefully enter your full gift card number.

Step 4: Enter the Security Code

Next, you will be prompted to enter the 3-digit security code on the back of your card. Punch in the security code.

Step 5: Confirm the Balance

The automated system will then read out your current balance. It will state the dollar amount remaining on your Krispy Kreme gift card. Write down or remember the balance.

Calling the customer service number is useful if you need to check your balance without internet access. The interactive voice response system makes it fast and simple to check your balance by phone.

Checking In Store

You can also check your Krispy Kreme gift card balance when visiting any Krispy Kreme location. Here’s how:

Step 1: Take Your Gift Card to the Store

Physically bring your Krispy Kreme gift card with you to any Krispy Kreme store. Make sure it is the original gift card, not just the gift card number.

Step 2: Ask a Cashier to Check Your Balance

When you get to the store, go up to the cashier counter. Politely ask the cashier if they can check the balance on your Krispy Kreme gift card.

Step 3: Hand Them Your Gift Card

The cashier will ask for your gift card. Hand them your physical Krispy Kreme gift card so they can scan or input the card number.

Step 4: Get Your Balance

The cashier will be able to look up the dollar balance available on the Krispy Kreme gift card in their system. They will tell you the remaining balance so you know how much is left to spend.

Checking your balance at a Krispy Kreme store is simple. The cashiers can easily look up your gift card in their point of sale system. It only takes a minute and ensures you know your balance before making any purchases.

Frequently Asked Questions

How can I check the balance if I lost my gift card?

If you have lost your original Krispy Kreme gift card, you can still check the balance by looking up the gift card number online or using the mobile app. You will need to enter the 16-digit gift card number along with the 3-digit security code to view the balance without the physical card.

Where can Krispy Kreme gift cards be used?

Krispy Kreme gift cards can be used to make purchases at any Krispy Kreme retail location in the U.S. You can redeem your gift card for donuts, coffee, merchandise, and any menu items. The cards cannot be used for online orders.

Do Krispy Kreme gift cards expire?

Yes, Krispy Kreme gift cards do expire. Most gift cards expire 12 months from the date of purchase. When your card is nearing the expiration date, make sure to check the balance and use up the full amount before it expires. Expired gift cards cannot be extended.

Can I get a refund on unused gift card balances?

Unfortunately, Krispy Kreme does not offer refunds on unused gift card balances. You will lose any funds remaining past the expiration date. Make sure to monitor your balance and spend your gift card so as not to waste any money.

How can I add money to my Krispy Kreme gift card?

Krispy Kreme gift cards cannot be reloaded. The gift cards can only be used up to the initial loaded amount. When your gift card has a $0 balance, it is fully redeemed and you will need to purchase a new gift card to continue using one.

Can I check my gift card balance internationally?

Krispy Kreme gift cards only work at participating locations in the United States. The website, app, and phone balance check will not work for gift cards sold in other countries. You can only check the balance in person at a U.S. Krispy Kreme store.

Using Your Krispy Kreme Gift Card

Once you have checked your balance, you can start using your Krispy Kreme gift card! Here are some tips to get the most out of your gift card:

  • Use your gift card for pick-up orders on the Krispy Kreme app to skip the line
  • Combine your gift card with Krispy Kreme coupons and promotions to maximize savings
  • Redeem your gift card for assorted dozens to try a variety of fresh donuts
  • Treat the office by using your gift card to buy boxes of donuts
  • Use up small gift card balances by pairing them with cash or credit payments
  • Give the gift of donuts by using your card to buy Krispy Kreme gift cards for others

Be sure to check your balance periodically as you use your gift card. That way there won’t be any surprises at the register when the time comes to redeem your gift card. With this handy guide, you can easily keep track of your Krispy Kreme gift card balance and enjoy delicious donuts!


Krispy Kreme makes it simple to check your gift card balance. You can look up your balance online, on the mobile app, by phone, or in store. Monitoring your balance enables you to track your spending and use your Krispy Kreme gift card until the full value is redeemed. With a variety of options to check your balance, you can easily manage your gift card and enjoy access to sweet treats from Krispy Kreme.

Leave a Comment