How to check the value of Toys R Us gift card?

Toys R Us gift cards allow you to shop for toys and more at any Toys R Us or Babies R Us store. If you have received a Toys R Us gift card, either physical or digital, you may be wondering how to check the balance or remaining value on it. There are a few easy ways to do this, whether online, over the phone, or in person at a store.

Check Gift Card Balance Online

The quickest and easiest way to check your Toys R Us gift card balance is online. Simply follow these steps:

  1. Go to and click on “Gift Cards” at the top of the page.
  2. Click on “Check Your Balance.”
  3. Enter the 16-digit gift card number located on the back of the physical card or provided with a digital gift card.
  4. Enter the 4-digit security PIN also provided with the gift card.
  5. Click “Check Balance.” Your current gift card balance will be displayed.

This will allow you to instantly see how much money is left on your Toys R Us gift card to spend online or in stores. The online balance check is available 24/7 and can be used whether you have a physical or digital gift card.

Check Balance by Phone

If you prefer to check your Toys R Us gift card balance over the phone, follow these steps:

  1. Call 1-800-TOYSRUS (1-800-869-7787).
  2. Select the “Gift Card” option when prompted.
  3. Enter the 16-digit gift card number when prompted.
  4. Enter the 4-digit security PIN when prompted.
  5. The automated phone system will tell you your current gift card balance.

The Toys R Us gift card balance phone line is available 24 hours a day, 7 days a week. This can be a quick way to check your balance if you don’t have access to the internet.

Check In Person at Store

You can also check the balance of your Toys R Us gift card in person at any Toys R Us or Babies R Us store. Simply follow these steps:

  1. Bring your physical Toys R Us gift card to the store.
  2. Present the gift card to the cashier when making a purchase or before shopping.
  3. The cashier can scan the bar code on the back of the gift card or manually enter the card number to check the balance.
  4. The gift card balance will display on the cashier’s screen and they can tell you the amount.

This in-person balance check is only available if you have a physical plastic gift card. Make sure not to throw away the gift card so you can use this method.

Frequently Asked Questions

Is there a fee to check my Toys R Us gift card balance?

No, there is no fee to check your Toys R Us gift card balance using any of the online, phone, or in-store options.

Can I check the balance of a digital gift card?

Yes, you can check the balance of both physical and digital Toys R Us gift cards online or over the phone using the gift card number and PIN.

What if I lost my gift card or don’t have the PIN?

If you don’t have the physical gift card or forgot your PIN, you can still retrieve the card details and check the balance by calling 1-800-TOYSRUS. You will need to provide identifying information.

Why can’t I check my balance in person without the physical card?

Toys R Us gift card balances can only be checked in stores by scanning the actual gift card. Without the physical card, you will need to check online or by phone.

Do gift card balances expire?

Yes, Toys R Us gift cards expire 5 years after the activation date or last use. Be sure to check your balance periodically and use your card before it expires.

Can I get a replacement for a lost or damaged gift card?

If your Toys R Us gift card is lost, stolen or damaged, you can request a replacement by calling 1-800-TOYSRUS. There may be a replacement fee, and you’ll need to provide details about the original card.

Ways to Use Your Toys R Us Gift Card

Once you’ve checked your balance, you probably want to know how you can use your Toys R Us gift card. Here are some of the great ways to use it:

  • In stores at Toys R Us and Babies R Us – Use your gift card at checkout for toys, video games, baby products and more.
  • Online at – Enter your gift card information at online checkout for seamless payment.
  • Brand partner stores – Some brand partner retail stores accept Toys R Us gift cards, like FAO Schwarz.
  • Toys R Us Registry – Redeem your gift card balance when purchasing items off a Toys R Us baby registry.
  • In-store services – Pay for in-store services like portrait studios with your gift card.

Toys R Us gift cards can be used for anything in Toys R Us and Babies R Us stores and online, including the latest toy releases, baby gear, video games and electronics, outdoor toys, learning toys, and more. You can also combine your gift card with coupons and other payment methods.

Gift Card Tips

Here are some useful tips to get the most out of your Toys R Us gift card:

  • Check the balance periodically and before going to the store to know exactly how much you have to spend.
  • Spend your gift card as soon as possible before it gets lost, stolen, or expires.
  • Save your gift card receipt/email in case you need to reference the card number or PIN.
  • Sign up for e-newsletters for access to coupons and promotions to use with your gift card.
  • Consider re-gifting any unused gift card balance to someone else who would enjoy it.

Where Can Toys R Us Gift Cards Be Used?

Here is a table summarizing the places Toys R Us gift cards can be used:

Store In-Person Online
Toys R Us Yes Yes
Babies R Us Yes Yes
FAO Schwarz Select locations No

Toys R Us gift cards can be used to purchase items at any Toys R Us and Babies R Us retail store location in the U.S. You can also shop online and use gift card funds at At some FAO Schwarz toy store locations, Toys R Us gift cards may also be accepted.

Checking Gift Card Balance on Closed Accounts

If you have an older Toys R Us or Babies R Us gift card from before the companies closed their U.S. stores in 2018, you may still be able to check the balance. Visit the Toys R Us gift card support site and enter your gift card information to see if funds remain.

For closed accounts with balances, you will be provided options for transferring the funds to a new gift card or requesting a refund. Act quickly though, as remaining gift card funds are only available for a limited time after liquidation.

Troubleshooting Issues Checking Balance

In most cases, checking your Toys R Us gift card balance is quick and easy. But if you run into issues, here is some troubleshooting advice:

  • If the online balance check isn’t working, try again on a different device or browser. There may be a temporary technical issue.
  • Double check you are entering the correct gift card number and PIN if you get an error.
  • If the automated phone system cannot find your account, speak to a customer service representative for assistance.
  • At the store, have the cashier try manually entering your gift card number if the barcode won’t scan.
  • Contact Toys R Us customer service for additional troubleshooting help if needed.


Checking your Toys R Us gift card balance is fast and simple no matter where you choose to do it – online, by phone, or in store. Now that you know how much is on your gift card, go enjoy picking out new toys, baby items, video games, and more. With a few easy balance checks, you can use the full value before your gift card expires.

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