Address: 701 S Kings Dr, Charlotte, NC 28204
Phone: (704) 331-2940
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 5AM to 8PM
Sunday,: 6AM to 8PM
Monday,: 5AM to 8PM
Tuesday,: 5AM to 8PM
Wednesday,: 5AM to 8PM
Thursday,: 5AM to 8PM
Friday,: 5AM to 8PM
Demontray!! That’s his name and please Dunkin’ please give this young man credit. He’s working hard and makes customers feel special. He was so warm and made our day even sweeter. This Dunkin’ is pretty clean, right next to Midtown park so you can grab a coffee on a beautiful day. It will do the job when needing a quick snack.
I love this place. Came here multiple times a week for months while I lived in uptown not even a minute away!
As you can see, the Strawberry Dragonfruit strawberry refresher was my favorite and the popping bubbles were amazing until they got rid of them.
Can you guys please get the light skinned girl with the scowl that took over today at 7:15am off the drive thru window? I have never met anyone with ZERO customer service skills. She doesn’t ever say anything when you pull up not “how you’re doing” no “it’s this much” or tell you how much it is – just sticks her hand out for your money or card and never says thank you at all. She hands your food back to you with out saying anything and doesn’t even say good bye or have a nice day. But she does speak to her co workers so I know she’s not mute. She has done that the past few times when I pull up so I’m going to stop going there. I thought she first did it the first time I saw her because she was new and nervous, but she’s done it past few times – so it’s just how she is. Everyone else there is amazing. The guys are super cheerful and friendly – the awesome ladies with the colored hair are all nice. Except her. Please have her do storage or stocking – because she has horrible horrible customer service skills like zero. This is a service industry and she is at the fore front of your store and reputation, please have a chat with the lady. Thanks so much – love all you guys there except her, she is so cold and rude and no manners!
On today’s date, it took the girls 3 & half times to get our simple coffee & hash browns order ready!! In there defense they were having fun at work, however a little focus won’t hurt anybody. If they can put same energy it would actually get done right, it shouldn’t take 20 minutes for coffee.
This is a shout out to your employee, Hayley. I came on Thursday in the morning and they were semi busy. In the store, I asked for a dozen assorted donuts and Hayley asked if I wanted to pick them out. I told her I’d prefer it but I know they’re busy. She assured me that she is here to work and that her job is to pick out donuts so I wouldn’t be causing any trouble. She was upbeat, engaging, and fast. Thank you!
One star is too generous. I was ignored in the drive thru line and ignored when I went inside. The cashier didn’t tell the other staff the orders, so customers had to repeat themselves to the other staff. Two people in front of me had messed up orders. The lady doing the ice cream couldn’t figure out how to make a simple milkshake and moved slower than I’ve ever seen anyone move before. I just left. Short staffed wasn’t the issue- there were plenty of people working, they’re just all incompetent, lazy and rude. Y’all won’t be seeing me ever again.
It’s a shame that I ordered 2 strawberry icing with sprinkles in my assortment and this is what they give to you.. lol what a nightmare, like their customer service
I love Dunkin’. I’ve been going to Dunkin my whole life. This one is always slow no matter how many cars are in the drive through. My coffee never comes out right either. This will be my last time going to this one now that the one on Wilkinson blvd. opened. They have much better service too.
Horrible customer service! My fiancé and I were in line for a while and weren’t even acknowledged but the employees – There were 5 employees. And this lady had enough time to be on her phone and make herself a beverage, but wouldn’t even take our offer. Whoever is the manager at this location: make sure you train them properly or let them go.
This store has a racist white lady named Kathy or Katey tried to charge me a dollar for a small cup of ice water when I spent over 5.00 for a sandwich. I was treated like a homeless begged in my Security uniform obviously on my way to work. The owners are a joke, customer service is a joke. I called about my encounter and how nasty I was treated actually walking away from the situation was told I would recieve a call back. Thanks to the Dunkin by North lake .35 is a reasonable charge for water especially to a paying customer. Even the customer service operator said they weren’t charging the right price. I hope that Hepher gets fired and chain closed!