Dunkin’ in Indianapolis (Photos, Menu, Reviews & Ratings)


Address: 3850 Shadeland Ave, Indianapolis, IN 46226

Phone: (317) 541-1143

Price: $

Menu: View Online

Rating: 3.7

Website: https://locations.dunkindonuts.com/en/in/indianapolis/3850-n.-shadeland-ave/345307?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=345307&y_source=1_MTIxMDk4MzQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

What Time Does Dunkin’ Open?

Saturday,: 6AM to 6PM

Sunday,: 6AM to 6PM

Monday,: 5AM to 6PM

Tuesday,: 5AM to 6PM

Wednesday,: 5AM to 6PM

Thursday,: 5AM to 7PM

Friday,: 5AM to 6PM

Dunkin’ Directions

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Dunkin’ Reviews

Kayla Lewis

Not fresh food.. burnt hash browns .. you’d think if you told the manager that my hash browns were burnt she’d do anything to make the customer feel better instead she said the order was already placed it was made fresh at the time .. but they are burnt … this is the second time this location has done this the first time I didn’t like the way my coffee tasted and again she said it was already made.. if I have a problem with my food anywhere else they would remake I will not be returning to this location bad customer service

Local Investor

Dunkin’Donuts near me.

Dunkin’ Donuts has something to suit everyone’s tastes. Doughnuts, bagels, breakfast sandwiches, and hot or iced coffee are on the menu. The world’s largest coffee and baked goods franchise also has a comprehensive menu of sandwiches to satisfy any hunger you may have. ‍♂️

Customer service employees should follow these guidelines. @ 3850 Shadeland Ave, Indianapolis, IN 46226

Active listening is a skill that may be learned.
Acquire the ability to empathize with your consumers.

Make use of positive language.

Enhance your technical abilities….

Know what you’re selling and how to sell it.
Be a person….

Make sure you’re communicating clearly….
Concentrate on finding solutions

Remember that your being in the store every day don’t pay the bills, customers do.

.Being Modest

From Dunkin’

“America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves via the drive-thru or order ahead of time with the Dunkin’ mobile app for a fast grab and go experience.”

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Nodella Jordan

My visit at this location was a very pleasant one. The cashier was very nice. The inside was fairly clean and not too busy. I had ordered the sourdough sandwich and was going to take a picture of it later on after the airport but unfortunately I had to throw it away along with my large mint tea.

Cornelia Walker

If they would cook my bacon done on my sandwiches or wraps I would go more often. The best cook ever there. ..Got promoted to general manager. Really great for her. But no more good cooking


I’ve been waiting at the counter for over five minutes. Was totally ignored. I understand Covid has presented its challenges but this performance is not reasonable especially since the drive-through is not that busy and they have a minimum of four people working.

Ajay Paul

Worst Dunkin experience I’ve ever had. Stayed I wanted iced coffee 3 times and they still gave me hot. Finally when they made the Iced coffee it tasted like they used expired milk. Wake up wrap had no bacon….

David Cowburn

Extremely kind staff gave me quick service, correct order, and good food 🙂

Jayla Spearman

So when I looked this place up on Google Maps, it said that it offered take out here. Which usually means that you should be able to go in and order and then take your stuff to go, however when I went there today they were drive-thru only. I also tried to call there earlier to make sure that they were allowing people in, but nobody answered the phone. I find this to be a bit of an inconvenience. Y’all should really change that. Also this place claims to deliver through doordash, however when I went to order from there, they only had 2 donut flavors available. On the bright side the coffee and donuts I got we’re good, but there’s still a lot of work that needs to be done here.


I’ve been to this location twice now and after this second visit, I can assure you there will not be a third. Pulling up to the property, first thing I noticed was how dark the entire building, parking lot and landscape was. The signage lighting was either not turned on or was burnt out. Second thing I noticed was how unclean and dirty the glass door and windows of the entire building was. I don’t think it has been cleaned in months. Going against my better judgement gave notice to how incredibly worn and tired the drive thru ordering kiosk, pathway and window was, which was the third thing I took note of. The fourth thing I noticed which was the nail in the coffin was the quality of the donuts. I’m not sure why I expected them to be anything other than the flavorless, greasy dog biscuits they were. Stale is an understatement, they were just disgusting. The $12 I just spent was irrelevant as I took one bite out of one donut of a dozen and tossed the rest. Go there at your own risk.


Placed a huge order online 25 min before I arrived, but they hadn’t even started on it. I was 20 minutes late to my destination because of it… They also left out two items. I caught one before leaving and had them make it for me, but I didn’t have time to check the entire order. I recommend not bothering with the pre-ordering and just get there about 40 minutes early.

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