Dunkin’
Address: 9411 S Northshore Dr, Knoxville, TN 37922
Phone: (865) 690-4822
Price: $
Menu: View Online
Rating: 4
What Time Does Dunkin’ Open?
Saturday,: 5AM to 8PM
Sunday,: 6AM to 8PM
Monday,: 5AM to 8PM
Tuesday,: 5AM to 8PM
Wednesday,: 5AM to 8PM
Thursday,: 5AM to 8PM
Friday,: 5AM to 8PM
Dunkin’ Reviews
Emiko
Don’t order from their app. I order half a dozen donut and paid online. Went to pick it up and they didn’t have two of the donuts I choose. So I said just switch them to anything with sprinkles because it’s for a 2 and 4 year old girl. The man said “I got you.” He handed me the box and we drove away. Later to find out there were 5 chocolate donut and one blueberry. No sprinkle in site. You basically pre-pay to not get what you ask for. ♀️
G G
Absolutely great service! We went in when they had a new person working the register. We had some issue with a coupon we had, but he fixed it quickly and was super nice during the whole process. Selection as far as donuts was limited, but that didn’t really bother me.
Steve McGill
Let me start out by saying I dont typically give bad reviews but this one is owed, this was the third and last time we will go to this location . The last two times had issues with order but this time the product and service were the worst. We ordered a simple iced coffee with caramel, whip cream and a caramel drizzle. Received carmel craze instead took inside since allergic to cinnamon. Rude older Male employee said “You should learn how to order properly” since we didn’t order what was received the comment was rather uncalled for. Maybe in the future they could listen and ring up what was ordered instead of just hitting one button to make it easier on them, afterall that is their job. They did make a replacement but didn’t grind up the ice (most likely out of spite) so half of drink was just big chunks of ice and a total waste of money. In the future we’ll just stick to the other two locations and skip this one all together.
Thomas Galloway
I placed an order and pulled to the drive thru window. My money was taken and then i was told they didn’t have i ordered. I asked for a refund and the person working the window didn’t know how. I asked for the manager but there wasn’t one on duty. I asked who was in charge? “Oh, me, I am.” Says the guy in training who was working the window. So no refund and what i wanted i couldn’t get.
Update: The Owner called. Was very nice and invited me back down, his treat. He did acknowledge this was very poor service and they were working to train up staff. They’ve been short due to covid.
Evie Barkulis
We love this location. The staff are always friendly whether its in the morning or afternoon. They are quick with orders when possible and recognize repeat customers.
Kimberly Schuler
A couple mths ago I bought coffee and a cream filled donut,that wasn’t filled with anything. Today I bought a large vanilla cappuccino in the drive thru. A couple miles down the road I take a drink and it didn’t taste right. When I was stopped I look at the sticker on the cup and it said original cappuccino. Im tired of paying for something I’m not getting.
Michael Knight
I ordered some coffee and a bacon egg and cheese croissant today. After about 30-45 minutes of ingesting these items I was experiencing severe nausea, vomiting, and stomach pains. They continued for a couple hours and after a long visit at park west I was told it’s food poisoning and the only meal I’ve eating was the one from this location. I will be having a long talk with my lawyer soon about this as I am very in satisfied and now I have a big hospital bill that needs paying over this incident
Caleb Fisher
Everytime i grab a cold brew mocha from this location, the experience is so magical i almost feel like I’m a student at Hogwarts, School of Witchcraft and Wizardry. “Fantastic Beasts: The Secrets of Dumbledore” Out Now.
Jerzy Mehlhorn
This Dunkin’ donuts is always an amazing stop. The employees are very friendly and courteous and go out of their way for you.
Paige Krause
I frequent the Hardin Valley location often. Not wanting to fight school traffic, I stopped by the Northshore location and ordered my usual. Coffee and an everything bagel toasted with butter. I had to wait an unusually long time, considering the store was not that busy, for the bagel. When I opened the bagel, the amount of butter on it was disgusting. So much butter it didn’t melt on the toasted bagel. It would have been the perfect amount for cream cheese. Needless to say, I will stick with the Hardin Valley location or just skip it all together.
