Dunkin’ in Rochester (Photos, Menu, Reviews & Ratings)

Dunkin’

Address: 1587 Long Pond Rd, Rochester, NY 14626

Phone: (585) 340-6808

Price: $

Menu: View Online

Rating: 3.9

Website: https://locations.dunkindonuts.com/en/ny/rochester/1587-long-pond-rd/351800?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=351800&y_source=1_MTIxMTQzMzAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

What Time Does Dunkin’ Open?

Saturday,: 5AM to 8PM

Sunday,: 5AM to 8PM

Monday,: 5AM to 8PM

Tuesday,: 5AM to 8PM

Wednesday,: 5AM to 8PM

Thursday,: 5AM to 8PM

Friday,: 5AM to 8PM

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Dunkin’ Reviews

William Jarmon

A word of advice, when making your stop to the drive through window, always put your vehicle in park. Because you will involuntarily lift your foot from the brake and roll away screaming when hot coffee gets poured in your lap. After this happens, you’ll get words of encouragement like
” Don’t let it ruin your day” and ” You got this”
That being said, my half cup of coffee was superb.

David Hatch

Short Staff, waited for 15 min before I left. Seems like who was working was taking care of the drive thru and online orders and just ignoring walk in customers. All I wanted was just a large black coffee. Even the people in front of us said the people before them walked out also, after waiting 15 minutes themselves. So, if my calculations are correct, customer service blew off everyone in line, who walked in, for 30 minutes. If I ran this store, I’d FIRE EVERYONE!!!!!

Mary Pettinaro

I love Dunkin Donuts, but this location needs help with how to manage their orders and their service. I have tried going through the drive thru several times on my way to work, but I end up waiting so long that I end up leaving. Today I decided to go in and order, and it was just as bad. There was a line of people behind me and a couple of people ahead of me. No one was at the counter, and there were 2 people over by the drive thru window discussing something that seemed to take forever. There were people waiting at the mobile “order ahead” counter who were also waiting a long time. I don’t understand the issue with service at this location. They are very short staffed it seems. Also, this very slow drive thru service has caused many traffic jams on Long Pond Road, which is a very busy intersection near Ridgeway Avenue. If it weren’t for the brand and products served, I don’t think anyone would want to wait this long for something as simple as a donut or a breakfast sandwich. I then went to the Tim Horton’s drive thru across the street and ordered within seconds and got my order. There were 4 people working there, and it wasn’t even that busy. I love having Dunkin near me, but I most likely will not be going back there again.

Elise Angelo

most disgusting location ive ever seen. the staff is rude and the food is made wrong every single time. First time my two bagels were rock hard because of how stale they were and this time completely wrong cream cheese and barely any at that and the bagel was black burnt, i asked for lightly toasted.

Kathleen Crandon

Absolute worst service I have ever had. I have been sitting in the drive thru for over an hour, when I had a mobile order! When I got up to the window she then says we’re out of croissants. So now I’m sitting here waiting even longer.
Will NOT be coming back to this location ever!

Epic Skits

S L O.W.E.S T dunkin ever! It doesn’t matter if there is one car in the drive-thru. Don’t go there if there is a rush. Wait time is always roughly 15 to 20 minutes and that’s just to get to the window.

Trina Czerkawskyj

Very slow when actually open, always have to wait for mobil orders, and don’t even try going there after 7pm, it’s hit or miss if they’ll actually be open. They almost always close an hour or more earlier than the posted time and are always closed 30 minutes early.

Belaruskaya21

I just don’t understand how almost Everytime I go here and order NO CHEESE like it clearly states on the order tag but managed to ALWAYS get cheese instead of egg! It’s not like they entered the order wrong! All the person had to do was read the screen or/and tag! This happens almost Everytime I go and while ordering we do mention ” I have a cheese allergy”. Always have to pull over in their parking lot to check the sandwiches before leaving. I’ve worked for Dunkin for 4 years a while back and I can assure you it’s not that hard to read the order screen or tag… How this always happens I can’t fathom.

BG Burnzey

I absolutely love Dunkin Donuts. I’m there nearly everyday. This was by far the most rachet Dunkin Donuts I have ever been to I arrived there about 7:30am and went to use the restroom. Not one roll of toilet paper there at all. I had to take some out of the women’s room and yes nobody was in there lol. They were very busy. That early a line out the door, and wrapped all the way out into the beginning of the driveway. Surprisingly there were cranking things quickly for the customers. A employee was making so much noise in the front during the service sounded like she was smacking a barking sheet on the counter. Then the same woman was talking so loudly about wanting to go get that cigarette break on. Another was being very unprofessional with the comments she made towards a guy in front of me. Having said that after that on my way out the door to go to my vehicle the coffee cup split and the whole cup of coffee went all over the ground. The only thing that made my experience that day was the nice woman who was cashiering. She was so very nice. She apologized for the cup splitting and replaced my coffee. If I knew her name I would have given her props or employee recognition or a raise or all of the above. She is the only reason I gave this location a second star. After reading all of the other dissatisfied customer views of the services this location can professionally turn it around so if im ever out that way again I would consider going there again.

Jeanetta Davis-Jackson

A busy & clean high traffic DD; food is served quite & hot. The staff is friendly,& focus. They appear to be a good team.

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