Address: 7723 Milwaukee Ave, Lubbock, TX 79424
Phone: (806) 589-0196
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 5AM to 10PM
Sunday,: 5AM to 10PM
Monday,: 5AM to 10PM
Tuesday,: 5AM to 10PM
Wednesday,: 5AM to 10PM
Thursday,: 5AM to 10PM
Friday,: 5AM to 10PM
Was a manager or shift manager of 3 different BR stores over my high school career many moons ago . Went to go get some daiquiri ice treats, 30 min before closing. We were the only customers in the store. Staff was performing shutdown tasks as expected. Cakes were stocked, as were most other items. Young man offered a sample of a new unnamed pumpkin flavor that was actually quite good but extremely rich flavored. A pleasant and typical BR experience.
This location is not the best. They always seem extremely under staffed and very rude and rushed. Drinks are always under filled. This is before even leaving the drive thru. The person working the window even took a double glance and didn’t fix it. Worth your time to drive to a different location.
I do not know why the drive through is backed up and the inside has waiting customers. I can count 5 employees working and they are moving at a good pace. Just be ready to wait on your order when you visit this place. Oh, and the survey did not work for me, the information off of the receipt is not correct when taking survey online.
This location has the worst customer service! They always make you feel like your a burden. Literally 3 cars in line including ours, and guy who served us basically shoved our food & drinks out the window. This was the second time I’ve tried them out. First time they gave me bacon they warmed up in the microwave still on the paper tray.
I was at the restaurant for a good 20 minutes waiting on 2 ice caramel coffees and then when I finally got them they only had one pump of caramel in them, and they taste so old and sour and just all around horrible. I went back to try to get them remade and the guy on lobby was really rude and put me off. Very very upset with this restaurant and the employees.
I placed a mobile order today & had possibly the worse customer service experience ever. I pulled up to the store where the line was wrapped around the building so I thought about just going inside to avoid my drinks becoming cold. The door to the lobby was locked and there was no note as to why they were locked. So I hopped back in line and waited 25 minutes. When I got to the window the lady only gave me 2/3 of my drinks when I mentioned something to her she went and grabbed a receipt and put it in my face to “prove” I had only ordered 2. Whether it was my error or an app error the solution shouldn’t have been putting a receipt so far into my face that half her arm was in my suv. I would’ve been more than happy to pay for the additional drink and pull around to the front to grab it but that wasn’t even offered.
Dining room is a mess, hash browns are burnt, and staff seems to be short. Donuts are good.
Don’t waste your time with the donuts here just go to a Rise N Shine instead where the donuts are fresh.
I don’t know what’s so hard about bagging donuts but I guess this location hasn’t figured it out yet everytime we go here they always give us the wrong donuts terrible…
I visit this location about three times a week and I love every thing! From how quick the drive thru is to the friendly staff! I will only go to this location even if it’s out of my way.