Address: 7595 4th St N, St. Petersburg, FL 33702
Phone: (727) 256-9188
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 5AM to 10PM
Sunday,: 5AM to 10PM
Monday,: 5AM to 10PM
Tuesday,: 5AM to 10PM
Wednesday,: 5AM to 10PM
Thursday,: 5AM to 10PM
Friday,: 5AM to 10PM
I am a regular DD customer and this location needs to work on its customer service, making sure the order is complete and correct. We got to the window after 5 mins of the cashier not being able to hear us or us hearing them because they were mumbling, we pulled up and someone else asked what we ordered apparently it wasn’t rang in so we had to reiterate our order. We had to ask for napkins. We received some of the order to which our 10 count munchkins were thrown at the bottom of a bag not even placed in a separate box or anything with the napkins thrown on top of them, we were told to pull around to the side for the rest of our order (we were the only car there and there was plenty of employees inside). The cashier brought us the order forgetting the straws, I asked him for straws he never came back. I had to go inside because the straws and the order was incorrect. The cashier who took my order argued with me that I never requested bacon; yet on my receipt it clearly shows BACON as a protein on the wake up wrap (I had to prove that as well). They wanted to see the wake up wrap, I had to run back outside and bring it in and show them there was no bacon. I asked what the point of the drive through was when I had to come back inside to grab a straw, and have my order corrected?. I was told this was the HOOD and people steal food. Another employee asked what I was planning on doing with the order that was incorrect? I told them I was keeping it. She said something like “maybe we had plans for it” to which my response was “are you planning on eating it?”… we will not be returning to this “hood” location ever again. I paid for my food to be treated less than a paying customer.
This location has been suffering for some time…new ownership has not gotten it together yet….and now the place is shut down for a couple weeks due to renovations/ equipment updates.
They seem to have a hard time keeping their more customer friendly employees. Many seem to lack proper training on equipment or registers. I realize it takes time when you literally fired just about every person that wad there…but it was the blind leading the blind and the wait yimes in the drive thru and in the building are ridiculous at times.
I recommend a better train the trainer program for their.core.members….include some customer communication skills.
The food and drinks are a hit or miss. Customer service isn’t that great. Cashiers don’t acknowledge or say anything to you when pulling up to the window.
My drink was nice. I love Dunkin! So much better than Starbucks!
As of 7/29/18 the place,has greatly improved. People cleaning, taking orders, and helping customers has raised this place back to 5 stars for me. The last two times I havehad a great experience. Counter employees are friendly and problem solving when they run out of items. Great job improving.
Ok. A new edit up to 3 stars. As of 4/25/18 there have been major changes. Finally have caramel swirl. The counter person seemed less stressed. And there are signs all over saying they are under new management and the old mistakes are in the past. I like that. Not as big of a selection as others but for now the changes are enough to make me a regular again. Good job new management!
Had to edit down to 1 star. Just terrible. The last three times they have been out of things like caramel swirl. Tha hell man. Now I have to go to another one located near by.
Great place and friendly faces. A young crew that is always moving fast to get orders out. Haven’t had a messed up order in a few months, not bad!
Just ordered 2 large caramel iced lattes with whipped cream and caramel and this is what I got barely any coffee in the cups and no caramel and so much ice like hardly any coffee.
Really DD? I tried this the other day from the 4th and 12th location and it was really good and had all the toppings. Decided to get it from here this morning and you guys failed.
On Thursday when in for a large drink was given a medium drink when returned for the correct size the young lady had a very bad attitude and on Friday I went in for a large drink and in my drink required certain things which I did not receive in my drink it tasted like it was iced tea milk and some other stuff mixed in it that’s how bad it was I spent $5 in change to get an awful drink which I could not consume
So hit or miss on the quality of drinks and food. The hot food is always cold, even if you request it to be warmed.
Horrible store employees don’t listen to your order coffee was messed up not serving food just very lazy employees