Address: 1302 17th St Suite A, Santa Ana, CA 92705
Phone: (657) 258-5080
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 5AM to 9PM
Sunday,: 6AM to 9PM
Monday,: 5AM to 9PM
Tuesday,: 5AM to 9PM
Wednesday,: 5AM to 9PM
Thursday,: 5AM to 9PM
Friday,: 5AM to 9PM
Super clean and well organized (compared to others I visited). Staff was efficient and friendly. I love how they display the tabs!
Today the lobby was closed due to staffing . Before everybody starts to attack, I really think we should stop using that as an excuse. Management and corporate need to start Staffing their stores appropriately. It is not fair to the staff that does show up to have to do extra work. Plus on top of that, it did not appear that the young man that took my order and the girl who gave me my order were in communication. It wasn’t like she knew why I was there. She did not know my order. Should I be sympathetic,? Maybe. But she is in a service industry and she should have some knowledge of what is happening. Also I think that Dunkin’ Donuts corporate should invest more in the signage. So that customers going through the drive-thru know what is available. The only items on the menu or drink items. And the young man who took my order seemed annoyed, that I asked him about the types of bagels that they had. I probably will go back to that same Dunkin’ Donuts because usually the service is not like this. It just happened to be today. Hopefully next time the managers and corporate bigwigs can support their staff better.
This is one of the worst dunkins I’ve been to. Proximity is the only reason I go back. They always manage to have something break, get an order wrong, or somehow take quite a while. They also just throw donuts in a bag, not being careful to keep frosting out of your other donuts.
This dunkin literally needs to be shut down. This is the worst/slowest dunkin I’ve ever been to. They deadass told me one of the menu items (white mocha hot chocolate) wasn’t even a dunkin thing and that it was a Starbucks thing. I had to take a picture of it in the drive through to show them was was on their own menu. Not to mention that my “hot chocolate” was actually just a hot unsweetened coffee and the munchkins were the worst I’ve ever tasted them. They also charged us for the wrong order the first time and it took them 5+ minutes just to figure out what we had actually ordered (after they asked us to repeat it multiple times when we were first ordering). One of the people at the window just stood there and did nothing the whole time, while the other one was just slow and confused.
If you go to this Dunkin’ expect your order to be majorly wrong. Check your order in the bag before driving away!
This is the worst managed Dunkin’s I have been to. I am not writing this after one bad experience – this is after several bad experiences. Why do I even go anymore? Maybe cause it’s one of maybe 2 Dunkin’s around Orange/Santa Ana I don’t know but I should stop spending money here.
I really recommend just going to a nearby Starbucks at this point.
This staff is really really slow, constantly messing up orders and miscommunicating with eachother. The restaurant is constantly out of certain foods or the oven/microwave is broken.
Worst Dunkin’ ever. Haven’t been to one in months & I was so excited to go, it wasn’t really busy and I order my ‘iced mocha with oat milk’ and got a black iced coffee with a pump of mocha syrup in it, was in a rush and didn’t taste it until I was out the door so I couldn’t go back, obviously was charged the price of an espresso drink but didn’t get one.
I came here because my kids wanted breakfast food and they were burn out on Starbucks. This place was disappointing. Below is the has browns we received not only were they burn but soggy and cold. I don’t understand how they could serve this to any customer.
I love how fast this dunkin is… Pulled up to the drive thru at 7:25 and left HAPPY at 7:50am with my 3 donuts. SUPER FAST SERVICE. Never again!
First time I go to try they don’t even toast the bread on their sourdough sandwich it looks like someone threw in four pieces of whatever they put on it the worst I’ve ever seen will never go to it again
Came in around 9:30am and the drive thru was full, went inside to order and had a friendly cashier, asked for a Cream only Macchiato, but when I got my drink and left I noticed that the drink was made with regular milk and it was luke warm, not hot as it should be.
This was indeed my drink since it wqs the only Macchiato ordered and it was the correct flavoring as well.
I wish I had time to go back and let them know, but I had to be on the road.
Edit on 327/2022: Much better service than last time and nice people working there.