Address: 21705 N 19th Ave Ste 118, Phoenix, AZ 85027
Phone: (623) 780-4568
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 5AM to 7PM
Sunday,: 5AM to 7PM
Monday,: 4AM to 7PM
Tuesday,: 4AM to 7PM
Wednesday,: 4AM to 7PM
Thursday,: 4AM to 7PM
Friday,: 4AM to 7PM
How hard is it to make a frozen coffee? Apparently it’s takes 3 people. Cause one can’t do it right. Get a new job!
**Update** It was just me in the drive thru, I wasn’t greeted. Some very rude woman was rushing me through my order. I was never greeted at the window, I wasn’t told my total (I had to go to my bank account to know how much I paid). This place is a joke. The staff is awful and rude. I tried giving them another chance, but had a worse experience this time.
I understand being busy and short staffed. I worked fast food for 13 years. However, I was never outright rude to customers, especially as a manager. The “manager” today was not only rude, but outright rude. Shouting to me through the window, didn’t make my coffee right at all, after I confirmed what it was. I could tell they were understaffed, but that is not in anyway my fault. Learn some customer service or get a new job.
They’re just very lazy and awful here. The staff has zero social skills, yep,yep,yep okay, pull up. n they don’t say anything else n they made me a Carmel macchiato with no espresso. They’re always rude. I’ve been in customer service for 15 years and I have never witnessed teenage girls be so rude. Does the manager even interview these kids?
The food was old (the hash browns was turning black and dry). the drink was made wrong after they forgot about it! The guy gave me the bag and left without saying anything after a few minutes I had to honk the horn (was at the drive through) to get someone’s attention to tell them that I still haven’t gotten my drink.
I don’t know why there’s so many negative reviews on here. It’s a chain restaurant you arent going to get a mind blowing experience. My coffee always made correctly and the staff is fine. They show up and do what they’re paid to do.
I love Dunkin coffee. I do, however, like it to be hot. Twice now they have had an issue providing this to me when I order it.
Donuts are really bad here and have been stale and tasteless every time. They have actually been bad at every Dunkin though.
Factory produced with lots of artificial ingredients is the the only way I can think to describe them.
I will be sticking to the mom and pop donut shops
Worst experience ever!! I order a coffee with Splenda because I have diabetes and they gave me the coffee with regular sugar, even tough on the sticker said Splenda. Went back to do a complaint and the girl there was super rude, did not wanted to help and closed the window on me. Never going back there! Wish I could give negative stars.
María G López
Are u serious who would think this is ok to give out? It all burnt up. I get off at work at 4 I hope u guys are still open ! This is so ridiculous
Placed a mobile order at 9:04am while I was down the road. It’s 9:29 and I am just now pulling out of the drive thru. The employee working the drive through asked me if it was just a drink to which I replied no there’s food. She grabbed my food and not the donuts. I had to tell her I ordered them. Do you not have a ticket with the info of what I got? During that time an employee making drinks answered her cell phone right in front of me so maybe that’s why they’re so slow. I will choose to go to the one down the street that always has happier employees and better service.
Julia Irene Northrup
i always avoid this dunkin because they’re so slow but today i left the house early and decided to stop by because I love their hot breakfast. waited 25 minutes in line just to be told they have no hot food and only coffee. i don’t drink coffee so i waited in that line for absolutely nothing. they should at the very least put a sign up.