Address: 2322 E Thomas Rd, Phoenix, AZ 85016
Phone: (602) 954-8464
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 5AM to 7PM
Sunday,: 5AM to 7PM
Monday,: 4:30AM to 7PM
Tuesday,: 4:30AM to 7PM
Wednesday,: 4:30AM to 7PM
Thursday,: 4:30AM to 7PM
Friday,: 4:30AM to 7PM
It’s good that this Dunkin’ is always busy since it means that the staff is working hard to look after customers. This is where I go when I need a quick breakfast. Every employee deserves a pay increase. best customer support The staff is courteous and friendly. swift and precise service. This place comes highly recommended.
I use the drive-through the most of the time. They always have what my palate requests. The waitresses at these drive-through restaurants constantly astound and delight me. She brought me my order, and I said, “Great!” You’re welcome, was her reply. Since I am the one giving them my hard-earned money and not the other way around, I don’t say thank you. These funds enable them to maintain the company. The customer is the one who will receive a thank you. Not a disdain for not being acknowledged. The shop owners need to handle this, and the cashier and other employees shouldn’t anticipate being rewarded. Enjoy your day!
I meant to make a review last night when this happened but I was busy. This was the second night in a row that the lobby was closed at around 4-5 pm. The sign says it is supposed to be open until 8pm every night, but it isn’t really. I asked the guy who was outside about it but he didn’t give an answer as to why it was closed. It’s a good Dunkin shop otherwise though
This Dunkin location is really the best. Staff is always helpful and accommodating, even when you have large orders ! Came in today to pick up my order for 100 people and it was all ready for me. Definitely call in advance to help the staff out- it’s a popular location!
When I walk in the cashier and manager just look at me with no words spoken. I had to repeat my order 3x and it still wasn’t correct I asked if it could be fixed because it’s not what I wanted she said no! I drove to the one on 16th st and Bethany home road it’s as night and day so welcoming they got my drink right the 1st time! This location is the best of them so far.
Sandy Ounvongsa (Sandy Love)
Unbelievable this has to be the top of my list for WORST CUSTOMER SERVICE…. I walked in every employee looked at me but never greeted me. There was one customer having issues with the app etc… The employee helping her asked another employee to help with the issue…Still no greet or acknowledgement… The only person that seemed to be doing actual work was the manager…she still didn’t greet me either… She said door dash (random name). I said I’m here for door dash and gave my customers name …she picked up an item with the name …I said yes…I was still in shock of what lack of customer service they had…. After rushing to leave I arrive in front of customers house than realizing there were donuts they did not hand me… I drove about 2-3 miles back to the store with the order of hash browns still in toe .. I reached the store asked if they can warm up the hash browns cause they were getting cold as a courtesy…the manager told the employee that she can remake the order but not reheat …but the employee took it upon herself to be nasty and say we don’t do that its not our fault you forgot the order…We make the order and you pick it up we have nothing to do with anything else etc…. I just asked for warm hash browns.. Not an irrelevant speel… Terrible customer service … If they were mystery shopped it would be a fail!
This is my favorite Dunkin’ donuts in the whole world. They have the freshest donuts, especially in the morning and they’re open longer hours in the evenings and even when I get donuts at night they’re still fresh. I love it.
Ordered a bagel sandwich and it came on sourdough? Ordered a muffin and I don’t even know where the muffin is but I sure didn’t get it. A friend ordered hash browns brown bites and there was only 2 little bites in the bag.. she also ordered the snack bacon and it was 1 piece of bacon. I’ve called the location 6 times and no one will answer the phone…Worst experience I’ve ever had and really wish I could give 0 stars for my service and order today..
Best customer service . Friendly and courteous staff. Fast and accurate service. Highly recommended this location.
Bacon egg and cheese was cold despite having to wait over 10 minutes. Paid at the drive thru and was told to park in the parking lot to wait for my order. Finally, someone emerged from the empty store and gave me a cold breakfast sandwich. Waste of time and money.