Dunkin’
Address: 6529 Penn Ave S, Richfield, MN 55423
Phone: (612) 254-8420
Price: $
Menu: View Online
Rating: 3.7
What Time Does Dunkin’ Open?
Saturday,: 6AM to 7PM
Sunday,: 6AM to 5PM
Monday,: 5AM to 6PM
Tuesday,: 5AM to 6PM
Wednesday,: 5AM to 6PM
Thursday,: 5AM to 6PM
Friday,: 5AM to 6PM
Dunkin’ Reviews
S Karbo (SKK717)
I understand everyone is short staffed out there. I understand some are dealing with a staff that maybe completely brand new without training. But there was pretty much nothing right with my order. Burnt hash browns, a heart donut instead of assorted mini, TWO muffins instead of one and I’m pretty sure the coffee was not what I ordered either. The breakfast sandwich was good, I can deal with the coffee. But it’s just overall disappointing. One mistake I can let pass but this many is just a poor job by the whole crew. Won’t be buying from them again.
Bryce Schwenn
Donuts and coffee were good. Didn’t look in advance but there isn’t much seating which wasn’t great for us. Ordered half a dozen donuts and the sign said they were $6.25. When asked why our total was more than expected the cashier said the computer says $7.99 and that the sign must be old. After a some back and forth she finally went to get someone to help. They reduced it by giving us the senior discount. We decided to not tell them that my mom, who was paying, should have gotten that discount on top of the correct price
Maggie Jonas
I pre-orderd 5 dozen donuts and 2 coffee caddies by phone for my son’s birthday party and had a fantastic experience. Not only did they allow me to reschedule the order last minute when the birthday boy got sick and had to cancel his initial plans, but the morning of the party when I was frazzled and barely on time they had everything ready to go when I arrived and even helped carry it all out to my car. They packed the donuts but also had creamer, sugar, napkins and plenty of cups. It made the whole morning run smoothly and I’m so appreciative!
Mo Quadri
Drive-through is terrible here. Service inside is fine when it’s actually open – which you don’t usually know until you park and walk up to the door, then see the tiny sign that says “Lobby Closed”. Manager is not helpful resolving order issues.
Bloomington location is much better in every aspect – friendlier staff and faster service.
Update: Had an issue with an order here and the corporate office said the store would give me a call back regarding it. Never got the call.
Sheesha
I’m not one to leave bad reviews but this place just has really bad customer service. I got a brown sugar cold foam cold brew. As I see the person who I assume is the manager making it he got angry and said that her the headset in front of me and everyone else in the front of the store “ Stop setting the brown sugar we are done with it!” But I could see the syrup and cold foam containers. I’ve worked in fast food as a manager. We sell the products until either one of two things happen. 1. We completely sell out of it. 2. The button gets taken off the system. I wouldn’t ever say In in front of the customer who ordered something to not let them order it and be obliviously angry. I don’t normally work in this area except for one day a week so from now on I’ll just go out of my way to stop at the west st.Paul location to get my coffee
Kyle Helgert
Traveling from Canada, through to Niagara Falls. Finally stopped for some Dunkin for first time in our life. Got as much off the menu as possible to enjoy a little of everything and it was PUMPKIN season so wife was happy. Server was extremely nice to us and chatty.
Annabelle Epstein
I normally get wonderful service at this dunkin. However, I came in this afternoon and was met by one of the rudest employees that I’ve ever encountered at any dunkin location. He barely made any eye contact or acknowledged me while I was ordering, and made it extremely difficult for me to use rewards that I had been saving for about a month. I hope this experience never happens again as it was incredibly disappointing to receive such poor customer service at one of my favorite coffee stops.
Suzanne R. Harris
Horribly slow drive thru. Majority of donuts not even available. Poorly designed drive thru. People trying to back out of parking spaces blocked by the ever growing drive thru line. Then to top it off there is a driveway near the order station where others can sneak into the existing line. People at the end of line honking and getting very angry. Overpriced tiny donuts for an over extended wait. Definitely NOT worth it. Go to mom and pop shop…you’ll get better service and quality.
Tyler Carter
Terrible customer service. I stood in there without being greeted asked what I wanted or without someone saying they would be right with me. Three different employees in close proximity saw that I was standing there waiting to order. I’m a general manager and a customer service job so I understand being short staffed but you need to at least acknowledge the people that are trying to spend money at your establishment
Jarrett Braun
My only complaint is that they often replace an item I ordered with a different variation or something entirely different. They do this instead of telling me it’s sold out (mobile order). I do feel this is an intentional swap, versus a mix-up. I could be wrong though. Moral of the story: check your order for accuracy before leaving.
