Dunkin’
Address: 4909 S 135th St Suite 109, Omaha, NE 68137
Phone: (402) 884-5731
Price: $
Menu: View Online
Rating: 3.7
What Time Does Dunkin’ Open?
Saturday,: 4:30AM to 7PM
Sunday,: 4:30AM to 7PM
Monday,: 4:30AM to 7PM
Tuesday,: 4:30AM to 7PM
Wednesday,: 4:30AM to 7PM
Thursday,: 4:30AM to 7PM
Friday,: 4:30AM to 7PM
Dunkin’ Reviews
Jason Bradley
I’m perplexed. Every DD I go to except for ONE in Raleigh NC years ago is as inconsistent as can be with the Bacon/egg/cheese croissant.
This location has been no different. Some mornings it’s decent, some mornings it will have one, thin, burnt piece if bacon. Some mornings it will be hot. Some mornings it will be cold.
This morning I got one that was ice cold except for the croissant. I circle back and tell the girl and there’s no “I’m sorry sir let me fix that for you”. I get looked at cross-eyed and told “that’s weird because I just made it”. I tell her to feel it for herself and she says she can’t and she will make me another one. She hands it to me, I say “thank you”, and I get nothing.
I’m not fishing for apologies here. I’m fishing for anywhere near standard customer service. Make the food correctly the first time, smile and say “you’re welcome”, or “my apologies, I’ll make that right for you”. In my line of work, if I treated my customer base this way I would lose them.
It’s sad that companies get so big, things like this don’t matter. I’m successful because I’ve created Ravin Fans for customers. When I screw up, I own it, I make it right and go above and beyond, and then I go about my day.
EDIT- 7/27/22
Don’t ask me why I did it, I guess curiosity killed the cat. 3 thin, unseasoned pieces of bacon. Cold cheese. Just garbage. Threw it away and will never be back.
Of course there’s no response to the reviews here, because it’s a chain and they just don’t have to. People will show up for their garbage food no matter what, because of the name. Sad. Just sad that this is how a business is allowed to operate.
Myst Arie
This place is great, mainly because of the staff! Super friendly and always get my order right! The coffee is good but the service is what makes them shine.
Now if only they would add a tip option to the app… I mean cummon corporate, ppl don’t carry cash, you know this! Allow customers to tip if they want (if Starbucks can do it so can you!).
Keep it going girls! You guys rock!
Even my furkids get excited by DD!
Bill B
Donuts are good, a little over priced, but the service and management disappoints. The latest, myself and another customer waited inside for the worker to take our orders. The girl finally came over and said she was the only one working and we would need to use the drive through. Your kidding, there was no one in the drive through. Poor service. We’ll we humored her. When I get my chance to order I started listed off my order, which they had nothing I wanted. Poor management. I’ll be using Winchell’s or other options in the future.
Sara SCHLADWEILER
Went early this morning and there were no other customers so that was a surprise.
We ordered 4 different donuts and 5 munchkins. 2 of the 4 donuts were correct and everything we ordered was thrown in one bag upside down. Super messy and not overly friendly.
Pretty disappointing since there were no other customers and at least 3 employees standing around.
Maddie Cunningham
Cannot stand this particular location. Had to switch to a different location farther away from work just to get a basic coffee. This location used to have terrible wait times but that improved tremendously. However, the customer service is worse than what it used to be. The current girls that work in the mornings act like working is the worst thing ever and they have such terrible attitudes. Most people don’t want to be greeted with that first thing in the morning. The promotion on the app right now is free coffee Wednesdays and I’ve had to throw it away the last few times because it was so gross. I’m not a barista but I don’t understand how you screw up such a basic order. The coffee is already premade and you pump the syrup into the cup? I don’t even customized or ask for special requests. Just order whats already on the menu. I do not like confrontation so instead of complaining to the workers I have just requested my money back via the app and customer service has been very nice to work with. I’m sure if I complained it wouldn’t be corrected anyways.
Brenda Potthoff
Do not waste your time ordering ahead for pickup. Placed an order the night before was charged immediately for it and when I got there the lobby was locked and had to wait in a 20 minute drive thru line only to be told when I got up there that they didn’t have the order ready even though the app told me it was. They then allowed me to come sit inside while they took their time making the order because they were busy and those orders in line take precedence. Don’t offer order ahead then. I would have been in and out if I just did my order at the line but I couldn’t leaved because they already charged me $60
Keysha Keysha
weird interaction with drive thru. I told them to make me a frozen matcha and they gave it but I returned back because it tasted like straight up coffee. After I told them this is a wrong order they gave me the drink 5 seconds after like did they mess up my order no way u can make a drink that fast…. also the last order didn’t have the label but the new one did. anyways I then told them to just throw out my old drink they messed up and lady said “sorry we don’t take drinks” like okay? i just told u to throw it away I never asked for u to taste it. and the other dunkin I went to they took my order back and threw it away. but this dunkin they don’t lol.
Ricky Alan
This review reflects Dunkin Donuts in Omaha – 4909 S 135th St, Suite 109. Visited 09/29 – Pathetic experience. Tables and floor were not clean. Informed one employee of the sticky table and was told to use a napkin to clean it….what??? My latte was not hot, so an employee did correct this, but the employee whom originally made it gave me a side, snickering look. I did not see one happy employee at this business and there were many bodies behind the counter. Personally, I believe poor Management is the root cause, so if upper Management reads these reviews, hopefully with the mass negative reviews of many Dunkin Donuts, they will get a clue.
Lauren Domenge
Today I thought I’d try DUnkin instead of Starbucks or Scooters. My drink order was very simple; An iced half caff vanilla latte with oat milk. When I got to the drive-through window the girl who I am assuming is the manager told me they can’t make half caf lattes. I asked her if they have decaf espresso and she said yes. I asked her if she could take a little bit of decaf and a little bit of regular espresso and she said no she could not do that. I have ordered half caf at almost every coffee shop in Omaha and I’ve never been told that you cannot make this drink. It is very basic and simple and there is literally no reason why she shouldn’t have been able to make it. I have been a barista before and this is not a difficult process I’m not sure why she made it a big deal and refused to make me a simple drink. Needless to say, I won’t be going back
Amy Bankus
My boss brought in Dunkin today. (Very nice of him) We only ordered avocado toast and a bagel with cream cheese. His avocado toast was put in a paper wrap and not toasted. Which means the avocado was smashed on to the paper, it is stickyish in texture. My bagel was only spread with cream cheese on one side, not spread but clumped on one side. The bag itself had avocado spread all over the inside and out. My cream cheese was on the avocado and vice versa. Not an awesome experience.
