Address: 5401 N Mesa St, El Paso, TX 79912
Phone: (915) 304-0771
Menu: View Online
What Time Does Dunkin’ Open?
Saturday,: 6AM to 10PM
Sunday,: 6AM to 10PM
Monday,: 5AM to 10PM
Tuesday,: 5AM to 10PM
Wednesday,: 5AM to 10PM
Thursday,: 5AM to 10PM
Friday,: 5AM to 10PM
Stopped in Dunkin in El Paso at Festival and Mesa. We had the best experience!! The manager Eric was super polite and helpful to the customers but I was SO impressed with how he spoke to his staff. He was so professional and treated them with the utmost respect. It was wonderful to see a young man representing himself and his employer so positively.
6:49 i cant buy in store !!! Than they told me im going to wait 20 min for box coffee while there is still no one in the line … sad how they can get away With things like this … i tred to prevare and get ready for my day … but something like this is going to thru me off my schedule right on beggining of the day …you know its going to be 30!!! Box oily dirty … !!!
Staff is not good at communication. You no longer sell small sized drinks or you’re out of small cups? Went to another location and they’re still serving small sized drinks. Customer service is hit or miss with mostly misses at this location. Redd road has the best employees IMO.
Horrible experience every time. The girl working the drive through intercom has bad attitude. I literally order the same thing every other day and this incompetent girl literally has the audacity to tell me my drink has been “discontinued for months now”. I asked for a simple iced caramel macchiato in decaf. I explained I got one literally yesterday and I’ve always gotten that drink made. She said we have never offered that drink in decaf and refused to even ask somebody else for assistance or offer another drink. She was so rude. They officially lost my business. I have had enough with staff not knowing their own menu.
I’ve gone here for awhile with my husband. They have gone down in quality of service and customer care. I really don’t think I’ll be coming here anymore. They were out of both glazed and chocolate glazed donuts 3 hours before closing ? Nwver nind the fact that she listed off only 3 choices of donuts being available. What kind of nonsense. Then had made us inside to pay because the register was down and looked upset with us about their machine going down? What? How is that anyone’s fault?? I have never in my 30 years heard of such utterr disregard. I’ve even had better experiences in NYC where they are notorious for poor service.
Realize it’s sometimes busy (this time was not) but an order of large hot with 2 sugar should be easy enough to get right, it wasn’t. And at this store I’ve taken to check my order before drive off bc these mis-orders seem to be norm rather than occasional.
The drive thru situation at this location kinda sucks. The avocado toast was better than expected though. That and the hummus and sun dried tomatoes are a good choice if you want to avoid sweets.
Just got an iced coffee and it kind of tastes like what I imagine dirty dish water would taste like. Now this may be because they ran out of milk so I had to get it with almond milk which I guess doesn’t work for me. But how does a coffee place as big as Dunkin run out of milk? Poor management. Sometimes the coffees are fine but other times they are undrinkable. So thats $5 down the drain literally. I can’t go back and get a new one bc I have to go to work so it just puts a damper on my day, now picture this once or twice a week… this is just constructive criticism. Also please dry the coffee cups before you hand them to the customer so they don’t destroy our clean cars or at least give us napkins when you notice the cups are wet and sticky. Lastly, am I the only person that likes ICE in their iced coffees? Not like 3 cubes but like a normal iced coffee amount of cubes should be……. That is all.
Diana Munoz Baniak
Donuts are good but limited amount of donuts in the afternoon. I can’t make it I’m at the a.m. so by the time I go there is none left. Time to go back to Krispy Kreme – a bit pricey but they always have more options it seems. Does Dunkin’ not bake after 11 am???
“Sofia” the manager was rude at the Mesa & Festival location. When I called her out on her rudeness, she insulted me. I had been stopping at this location almost every morning and bought items for my office because it was convenient, and the products are all great. However, when I had a problem and requested to talk to the Manager, “Sofia” came to the window and was irresponsibly rude. I won’t be going back to this location and advise others to seek out another Dunkin location too! “Sofia” even says it is OK if we all go somewhere else! Shame on “Sophia.”