Quick Answer
Yes, Home Depot store credit can be used for online purchases. When checking out online, there is an option to apply store credit to the purchase. The store credit will be automatically deducted from the total.
Explaining Home Depot Store Credit
Home Depot offers customers store credit that can be used for future purchases. Store credit can be obtained in a few different ways:
- Returning an item – When an item is returned, the amount paid can be refunded back to the original form of payment or issued as store credit
- Price adjustments – If an item goes on sale or the price is lowered shortly after purchase, the difference can be refunded as store credit
- Damaged/defective items – Sometimes when an damaged or defective item is returned, store credit is issued rather than a refund to the original form of payment
- Promotions – Home Depot may offer store credit as part of select promotions
- Gift cards – Home Depot gift cards can be used just like store credit
Store credit is issued in the form of a store credit card that works similarly to a gift card. The available balance is printed on the card. The store credit can be used for future purchases at any Home Depot store or on HomeDepot.com.
Using Home Depot Store Credit Online
The great thing about Home Depot store credit is that it can seamlessly be used for online purchases on HomeDepot.com. This provides a lot of convenience and flexibility.
Here is how to use Home Depot store credit for online orders:
- Add desired items to the online shopping cart as usual
- Proceed to checkout, entering shipping details and billing information if needed
- On the payment page, look for the “Gift Cards/Store Credit” section
- Enter the store credit card number and PIN
- Click “Apply”
- The store credit balance will be automatically applied to the order
- Any remaining order balance can be paid for with another payment method
As long as there is a sufficient store credit balance to cover the order, it will be automatically applied during checkout. The best part is that shipping is free on online orders over $45 when store credit is used for any portion of the payment.
Benefits of Using Store Credit Online
There are some great benefits to using Home Depot store credit for online purchases:
- Convenience – Store credit can be easily applied to an online order from anywhere, 24/7. No need to make a trip to the store.
- Flexibility – Store credit never expires, so online purchases can be made at any time, even months or years after receiving the credit.
- Free shipping – Online orders get free shipping when store credit is used.
- Returns – Items purchased online with store credit can still be returned to a store if needed.
- Savings on big purchases – Store credit is great for high-ticket appliances, furniture, etc. that might not be in the budget without the credit.
For customers with Home Depot store credit, the ability to use it online expands the convenience and gives more opportunities to maximize the value of the credit.
Step-By-Step Guide
Here is a step-by-step walkthrough for using Home Depot store credit online:
- Add items to cart – Browse HomeDepot.com and add desired items to the shopping cart as usual. There are no restrictions on what can be purchased with store credit.
- Proceed to checkout – When ready, click the cart icon to begin the checkout process. Provide shipping details on the first checkout screen.
- Enter payment – On the payment details screen, locate the “Gift Cards/Store Credit” section. Click “Apply store credit or gift card”.
- Enter card number – A popup will appear to enter the store credit card number (usually 16 digits) and 4-digit PIN. Enter this information and click “Apply”.
- Confirm application – The store credit balance will then be shown as applied to the order. Make sure the amount looks correct.
- Enter additional payment – If the order total exceeds the store credit amount, the remaining balance must be paid with another payment method.
- Finish checkout – Review shipping and payment details, then click “Place Order”. The order is complete!
Following these steps carefully ensures the store credit is properly applied to the online purchase during checkout. Contact customer service with any issues applying store credit to an online order.
Other Online Uses for Store Credit
In addition to purchasing products online, Home Depot store credit can also be used in a couple other digital ways:
- Bill payment – Store credit can be used to pay a Home Depot credit card or consumer loan bill easily online.
- Online workshops – Home Depot offers virtual workshops that can be booked online and paid for with store credit.
So for customers with store credit balances, keep these other online uses in mind as well. The credit does not have to only go towards merchandise purchases.
Limitations and Restrictions
While Home Depot does allow store credit to be used for online purchases, there are a few limitations and restrictions to be aware of:
- Store credit cannot be used for gift card purchases or added to a Home Depot gift card.
- There may be some state laws prohibiting use of store credit for certain online purchases subject to safety regulations.
- If an order contains both store credit and promotional or coupon codes, the store credit is applied first.
- Store credit cannot be used for tool rental reservations online.
- Any unused store credit balance remaining after an online order will be available for future use.
Checking on these restrictions is an important part of understanding how store credit functions online. The terms and conditions will contain more details about additional limitations or prohibited uses of store credit online.
Checking Your Balance
It’s easy to check a Home Depot store credit balance at any time. Here’s how:
- When logged into your HomeDepot.com account, the store credit balance is displayed at the top of the page.
- The balance is also shown on the store credit card itself below the card number.
- Bring the store credit card into any Home Depot store and have a cashier scan it to obtain the balance.
- Contact Home Depot’s customer service department to inquire about the balance.
Monitoring the store credit balance makes it easy to determine how much is available for future online purchases.
Troubleshooting
In some cases, problems may arise when trying to use Home Depot store credit online such as:
- Invalid card number – Double check the 16-digit card number and 4-digit PIN entered during checkout. Call customer service if still unable to verify.
- Insufficient balance – If the order total exceeds the store credit available, the difference must be paid with another payment method.
- Error applying credit – Try removing the store credit and re-adding it to the order. Refreshing the browser can also resolve issues.
- Credit not showing – Make sure the store credit card is registered to your homedepot.com account so the system recognizes it.
Catching any problems early allows customer service to quickly troubleshoot and resolve the issue.
Conclusion
Home Depot’s store credit is extremely versatile – it can be used seamlessly for online purchases just like in-store purchases. The convenience and flexibility of store credit makes it a great option for loyal Home Depot customers. Just take note of any usage limitations and restrictions. Checking out with store credit online is quick and easy following the step-by-step process. Maintaining awareness of the available balance also helps customers maximize the value of their Home Depot store credit for numerous future online and in-store purchases.
