Address: 1215 Fuller Ave NE, Grand Rapids, MI 49505
Phone: (616) 459-7855
Menu: View Online
What Time Does BIGGBY COFFEE Open?
Saturday,: 6AM to 8PM
Sunday,: 7AM to 8PM
Monday,: 5:30AM to 8PM
Tuesday,: 5:30AM to 8PM
Wednesday,: 5:30AM to 8PM
Thursday,: 5:30AM to 8PM
Friday,: 5:30AM to 8PM
BIGGBY COFFEE Reviews
Slowest service ever! Not employees fault, they are always under staffed. 45 mins for 2 coffees and was told they won’t make my turkey bagel, because they are too busy. HEY BIGGBY! Help this location out! If I don’t see a change soon, I’ll be forced to go down the street to Starbucks.
Kudos to Gywn! I called in advance about a custom sandwich and she immediately shared what my options were. When at the store she was very friendly and generous. I forgot to include a sausage patty so she heated one up *no charge* which allowed me to add it to my sandwich when home.
I want to know why customers are being asked to leave a tip? It should be an option to leave a tip but instead this company is putting customers on the spot and basically forcing people to leave one.
I came in my server uniform and was asked to leave a tip on a 1.99 coffee I left one dollar and drive line guy goes “yea no matter how small anything counts you know that” Are you kidding me?!?!?! There are people like myself who work at a server wage we depend on our tips to live! These employees at least are getting paid min wage so why is this company forcing people to leave a tip?! It should be a choice to leave a tip it should not be expected. Will no longer come to biggby for this exact reason and completely switch to Starbucks down the street where they have some sense!
Almost every time I go there, I’m stuck in the drive thru line for 35-50 minutes. It’s a running joke at our job about staying away from this bigby because of how long it takes. It is the ONLY one in the city that takes on average 45 minutes to go through the drive-thru. I ask them why it takes so long and they just say they have a lot of bagels. I’m like ok….. But you’re a breakfast/coffee shop….. How many toasters do you have? One? I just thought I’d leave a review because yesterday I heard a lady yell at the cashier about waiting 45 minutes in line and I wanted to tell her it will be like that every time you come here. I only go to this one because it’s closest to my house and job. But after waiting AGAIN for almost an hour in line yesterday, I am not going here anymore. Watching car after car after car pull out of line… That’s really bad.
This location has the slowest service on planet earth. Expect a 30-40 minute wait in the drive thru even if they aren’t busy. Genuine kindness and basic customer service is very hit or miss. They also pride themselves on promoting a greener earth and reducing the carbon footprint but refuse to use any reusable tumblers you bring from home unless they have a biggby logo on them. Extremely petty imo.
I’ve been to this location several times where it said it was open, but had a printed note on the drive-thru speaker box saying that it was closed or had closed early. When they are open, they’re literally the slowest biggby ever. After 5 minutes, they’ve only moved one car through the drive-thru. It took 15 minutes to make my iced coffee. Someone needs to step in to correct the management, because they’re understaffed, extremely slow and inconsistent.
The girl who took my order not only recommended a flavor combo that was super good, but she gave me a coupon when my phone wasn’t cooperating with the online one. The recent price increases better be going to the kids working at the stores, they deserve it.
This location is so under staffed it should probably close. I can imagine some angry customers likely treat them terribly. It isn’t their fault, but this is absolutely ridiculous to have a breakfast and coffee place that you can’t get through in less than 20 minutes.
Raziel was the very best barista I have encountered in years! He is so friendly and personable! I think he’d make a great assistant manager! He’s going places!
Waited just under an hour for my coffee. I dont blame the workers I blame whoever owns this place. I’ve been here 3 times and have never waited under 30 min. Do not come here if you see more then 3 cars in line because it will take more then 30 min no matter what. Worst run coffee shop ever. I watched 3x more cars leave then actually get served. Not sure how someone can run a business like that. They even got my order wrong after waiting for an hour. It will be faster to go to a different location I guarantee it. Do not go here you’ve been warned.