Big Apple Bagels in Grand Rapids (Photos, Menu, Reviews & Ratings)

Big Apple Bagels

Address: 2058 Lake Michigan Dr NW, Grand Rapids, MI 49504

Phone: (616) 735-2390

Price: $

Menu: View Online

Rating: 3.8

Website: http://bigapplebagels.com/

What Time Does Big Apple Bagels Open?

Saturday,: 7AM to 2PM

Sunday,: 7AM to 2PM

Monday,: 6AM to 2PM

Tuesday,: 6AM to 2PM

Wednesday,: 6AM to 2PM

Thursday,: 6AM to 2PM

Friday,: 6AM to 2PM

Big Apple Bagels Directions

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Big Apple Bagels Reviews

Kathleen Roszkowski

We live near Big Apple Bagel and every so often we think about getting breakfast there. EVERY TIME THEY MEAS UP OUR ORDER. It just happened this morning. I ordered a Breakfast BLT, got home with a plain bagel and plain cream cheese. I’m furious (hence the review). This happened to us about 3-4 weeks ago and I had to drive up there to have them fix our order. Some days, I just don’t want to drive back to get what I had ordered, and I shouldn’t have to! The joke at our house is “remind me never to go back there.” But every so often we think, “maybe it won’t be like last time.” But it is. Every time.

If you order in, you might not have the issues. You can correct their mistake and get what you wanted.

I suspect the turnover is an issue. Every time we are there it’s completely different people. I have no idea how they are still in business through the pandemic.

If you get what you ordered, it’s delicious. So two stars is appropriate.

Mari Elizabet

I usually love Big Apple Bagels but today was far from exceptional. The staff pays little attention to the customer in their lobby. I stood at the register for several minutes waiting to order, then well over 20 minutes for my 2 bagel sandwiches. I found when i got home that my sandwiches where on the wrong bagels. I called and they told me that they were out of the one i chose and had substituted for another and there was nothing they would do for me. I was standing in their lobby! Not one person came to ask what other bagel I would have liked my sandwiches on. They also made a change to another lady’s coffee without asking her and she was also upset about the matter. You guys need to get your crew in shape.

Antonio Splitstone

Ordered bagel sandwiches and bagels were stale. BLT in particular lacked almost any Bacon on the sandwich. Small half broken slice of bacon found for a 7 dollar sandwich, called the business and employee who answered gave attitude because she had been the one that made it. Told us that what we got was the portion size they do. We explained that the sandwich didn’t come close to images online. Basically told us we were lying. Don’t recommend this place at all.

Brittany Allen

I have never had a bad experience. Today was no exception! Awesome staff and everything was perfect. I personally like the Northern Omelette sandwich. So great! Especially good with the Swiss melt bagel and veggie cream cheese. 🙂

Dale

Awesome bagel sandwichs and the best coffee anywhere. The owner is a little grumpy and based on the recent turnover, probably a little tight with wages. The staff are always nice. The bagels are good just sometimes a little inconsistent as far as too much butter, toasted well enough etc. But prices are good and service is usually pretty quick.

Sydne Kujawa

Bad vibes immediately. Ordered ice coffee was handed dog water with no ice not even melted ice just warm coffee with a straw. Bagel sucked wasn’t toasted but burnt and gross. Employees stare at you like you are crazy and shouldn’t be there was very uncomfortable. Will not be returning to this location

Bobbi Hiler

This was my turkey club from this morning. We were the only people in the store. There were 4 employees in the working, We Waited 15 minutes for our food to be made and this is what I got for $10. And the other half of the sandwich didn’t even have anything on it. Needless to say I will not be returning. Big apple bagel do better!

Tara Burgen

First time coming and never again! Waited 25 mins for 2 bagels. Now I completely understand that places like this get busy, however the staff were playing and joking around more then paying attention to their job. I had to finally ask where my food was after they just completely forgot about my order. Horrible service!

Abby Humphries

This is the 3rd time I’ve gone in, and ordered a bagel with cream cheese and it has been a disappointment. There was hardly any cream cheese on the bagel, you could see the actual bagel right through the cream cheese it was so thin. The staff is a bunch of kids that just goof off and don’t know how to properly provide customer service. The place was a mess and there was no courtesy that customers were in the place the way the staff was acting. I didn’t think I’d have to say make sure the bagel has cream cheese on it, but unfortunately I’d check your items before you leave to make sure you don’t get a scraping of cream cheese on your food

David Adrian

Staff was friendly; however that sign on the door that says “Understaffing is the new pandemic” is ridiculous. I do hiring for a restaurant locally and we currently have 219 applicants online for servers/barista. Maybe the problem is the low pay rate you guys offer? Comparing it to a global pandemic is insane. Do better.

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